Client Services Associate

• Understand client requests and conduct high-level industry research to deepen grasp of client knowledge gaps
• Conduct extensive industry expert searches and recruit them on various platforms (internal databases and external recruiting platforms), using warm and cold email and phone outreach.
• Engage industry experts through effectively communicating the  value proposition, gaining their interest in client projects, assessing their suitability and negotiating the terms of engagement
• Connect clients with industry experts through one to one interactions, by scheduling phone calls and other interaction types, and ensuring interactions take place
• Deliver excellent client service through proactive follow up and making recommendations for next steps

Manager Responsibilities 

• Managing People: develop a high performing team of Associates through training, coaching and mentorship
• Leading Strategy: establish team operations and improve workflow processes to maximize efficiency and deliver high quality client service
• Growing Accounts: strategically grow a book of business by building client relationships, gathering client insights, upselling services and maximizing revenue on projects 
• Office Responsibilities: involvement in team recruitment, interviewing and participating in cross functional initiatives

The Program Includes

• A resource toolkit that outlines expectations in your measurement criteria, training opportunities, and professional development courses
• A senior sponsor to coach and guide you on your application to the manager role
• Placement into our experienced associate cohort, gaining added exposure in mentorship, project ideation, and networking/social events

What You Can Expect

• A hybrid working model. You will be required to work in the office Monday – Wednesday, with the option to work from home Thursdays & Fridays!
• A fast-paced environment with measurable deliverables and a focus on results
• The opportunity to gain transferable skills, including results-oriented research, sales, negotiation, commercial acumen, professional communication, and project and time management
• A team-oriented, strongly supportive culture emphasizing transparency, continuous feedback, professional development, and celebrating wins
• A professional development team that works to ensure that you’re supported and on a clear career trajectory both within our firm and beyond
• Comprehensive medical benefits (health, vision, and dental), a subsidized lunch program, corporate gym discounts, monthly team events, free breakfast & snacks

What We Look For

• Fluency in English is essential 
• 2+ years of full time work experience post bachelor’s degree
• Leadership aptitude: a desire in becoming a people manager on Client Service with the promotion of the program, previous exposure in people management as a plus
• Growth mindset: the ability to develop in your role over time and view setbacks as learning opportunities
• A client-first mindset, which means a relentless commitment to work on clients’ behalf and surpass their expectations
• The drive and resilience to deliver excellent service amidst tight timelines and changing circumstances