Customer Service Representative (Call Center Experience A MUST)

We are seeking Customer Service Representatives for our Middle River, MD location. Must have at least 1-2 year of previous CALL CENTER experience. This is a long term/ full - time contract based position. Pay $14/hr. paid on a weekly basis.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

§ Assists customers with the account opening process

§ Accurately explains the terms/conditions and policies/procedures relating to the account

§ Processes account payments, perform cash out process at end of shift

§ Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer

§ Performs account maintenance, including account changes, adjustments, and statement requests

§ Contacts customers for additional account information

§ Assists in problem correspondence as required

§ Prepares reports including CSR Daily Activity report and cash out report

Requirements:

Must be able to submit to and pass a criminal background check

Must be able to submit to and pass drug screening

Must have exception customer service skills