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Customer Service Support Representative

Sharp Electronics Corporation Alpharetta, GA
  • Expired: January 24, 2020. Applications are no longer accepted.

Overview
The Customer Service representative (CSR) will be able to perform all of the duties of an Associate CSR, while in additionproviding customer support for a wide variety of customer related issues to include assistance with billing questions and demonstrating a comprehensive knowledge of contracts overall and other assorted customer inquiries to achieve total customer satisfaction.
Responsibilities

  • Applies thorough details and pertinent call information to the field teams to ensure complete customer satisfaction
  • Responsible for the accurate and timley processing of supply orders ensuring compatibility with customers' equipment
  • Field customer inquiries and resolve issues including supply pricing, order status and delivery; take action to solve problems
  • Works closely with operations departments and levels of management escalating problems and concerns
  • Follows up with customer and/or technician on service related calls, ensures customer satisfaction, and resolution of equipment issues
  • Thorough understanding of the system to produce necessary reports and other customer usage information on an as needed basis
  • Interfaces daily with other customer service support personnel as well as field technicians to effectively perform customer service related duties and responsibilities
  • Performs general customer service related work in support of organizational goals and objectives and tactical operations
  • Review and mailing of invoices
  • Knowledge and understanding of Sharp products and services to provide support to others within the department when needed; in addition, when appropriate be able to identify Sales opportunities and generate Sales lead with customers in an effort to increase sales and marketing potential within the branch.
  • Other duties assigned
Qualifications
  • 2-5 years of experience in a customer service environment; call center support experience preferred.
  • Strong working knowledge of Microsoft Office Products (Word, Excel, PowerPoint, and Outlook)
  • Exceptional verbal (especially telephonic) and written communication skills
  • Excellent customer service skills including a customer focused attitude
  • Excellent reading comprehension and mathematical skills
  • Excellent organizational skills; effective time management skills which must include attention to detail
  • Possess the ability to be self-starting and understand the need for achievement of tasks in pursuit of goal satisfaction
  • Ability to prioritize job responsibilities in a dynamic fast paced environment
Sharp Electronics Corporation is an equal opportunity employer - minority/female/disability/veteran
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Job Location US-GA-Alpharetta
Posted Date 8 hours ago (1/22/2020 2:34 PM)
Job ID 2020-5593
Category Customer Service

Sharp Electronics Corporation

Address

Alpharetta, GA
30009 USA