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Salesforce Administrator

Shamrock Trading Corporation Overland Park, KS
  • Posted: February 04, 2020
  • Full-Time
Company Overview

Shamrock Trading Corporation is the parent company for a family of brands in transportation services, finance and technology. Headquartered in Overland Park, KS, Shamrock has been voted one of Kansas City's "Best Places to Work" for the last four years. We also have offices in Chicago, Dallas, Midland and Nashville.

 

With an average annual revenue growth of 25% since 1986, Shamrock's success is attributed to three key factors: hiring the best people, cultivating long-term relationships with our customers and continually evolving in the marketplace.

Responsibilities

Ability to perform analysis and critical thinking/problem solving on CRM system requests or issues
CRM subject matter expert. Understands proper use of entities and system functions
Perform Level 2 support, screening and review of all support and project tickets come to the CRM administrator for review and assignment
Adding and Removing Users and Security Roles - this means understanding how security works, what comprises the roles, how they function and testing of any changes to these roles in a non-production environment
Writing and running maintenance and ad-hoc Workflows
Gathering and categorizing user change requests via the ticketing system
Making and testing configuration changes in a development environment
Manage ongoing support requests and administrative needs of users via help desk
Provide regular communication to users regarding issue resolution, change logs, and helpful tips
Effective prioritization of tickets
Work with various functions and end users to identify, document, and communicate standard business processes as they relate to CRM
Develop training plans, materials, and documentation for end users, keep materials up-to-date
Develop and/or update support readiness plans for new product releases and support offerings
Work with management to identify new and creative opportunities to leverage the CRM to support additional business processes or functions
Develop reports, dashboards, and in-system reports for end-users
Keep abreast of new Salesforce features and functionality
Assist users with their own report design and management

Qualifications
  • Bachelor's degree preferred
  • 2-3 years of Salesforce application experience
  • Basic understanding of Salesforce Plugins, and how they interact with Web based API's
  • Strong customer-facing communication and careful listening skills
  • Proven success in and genuine enthusiasm for working directly with customer technical teams
Benefits Package

At Shamrock we hire bright, ambitious people and give them the tools they need to be successful. By investing in training and development, we hope to become a long-term career for employees, where there are always opportunities for advancement. Shamrock also offers a premier set of benefits for employees and their families:

  • Medical: Fully-paid healthcare, dental and vision premiums for employees and eligible dependents
  • Financial: Generous company 401(k) contributions and employee stock ownership after one year
  • Wellness: Onsite gym, jogging trail and discounted membership to nearby fitness center
  • Work-Life Balance: Competitive PTO and paid leave policies
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Shamrock Trading Corporation

Address

Overland Park, KS
USA

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