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Customer Service Phone Agent - Level I

Shades of Light,LLC
Midlothian, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Customer Service Agent- Full Time 

**This is an in-office position located at our Company Headquarters in Midlothian, VA.**

Days/Hours Required Monday-Friday with a Rotating Saturday

Compensation: Based upon experience

Company Overview

Shades of Light is one of the fastest-growing e-commerce brands in the $800 billion home furnishings market.  We strive to inspire our customers to distinguish their unique style with a highly curated selection of hand-picked and exclusive designs.  Shades of Light started from humble beginnings in 1986 as a small, single retail location in historic Richmond, Virginia selling unique, high-style lighting designs. Since that time, the company has grown to become a national, multi-channel retailer of lighting and other home decor products, including rugs, furniture, mirrors, fans, and wall decor. True to its heritage though, the company has remained singularly focus on its curated collection of high-style products and unique lighting designs, many of which are produced in-house by the company’s own staff of highly trained artisans.  


Job Summary

Shades of Light is looking for a multi-talented customer service agent to join our growing team for our July class!  We have a high-volume, fast-paced customer service center and are looking for talented committed individuals that can step up to provide world-class service while maintaining excellent business acumen.

 Job Requirements/Expectations:

  • Provide world-class customer service
  • Self-starter with excellent out of the box thinking solutions
  • Interact with customers through calls and emails
  • Assist customers by phone placing orders, selecting products, researching and answering product questions, processing returns, and damaged/ defective product claims
  • Must have the ability to multitask being on the phone, responding to emails, and researching for customer follow-up all interchangeable as required
  • Must be a proficient typist
  • Must have a high level of professionalism and strong work ethic



  • High school, GED, or equivalent diploma
  • Some college preferred
  • Attention to detail
  • Accurate typing skills 
  • Excellent customer service skills
  • Ability to multitask between emails and research in several programs, utilizing a dual monitor set up
  • Proficient in Microsoft Office 
  • Strong organizational skills
  • Ability to work independently 
  • Excellent written and oral communication skills 



We offer an attractive benefits package including:

  • Medical with HSA option
  • Dental
  • Vision
  • Short Term Disability - paid by employer
  • 401(k) plan with company match
  • Paid time off
  • Paid holidays, and more! 


**Shades of Light is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status**

Shades of Light,LLC


Midlothian, VA
23113 USA



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