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Collections Specialist

Service Master Atlanta, GA

  • Posted: over a month ago
  • Full-Time
Job Description

We're New to the Neighborhood!

ServiceMaster Brands recently relocated our company headquarters from Memphis to Atlanta and we looking for talented people to join our team!

Collections Specialist

We are currently searching for a Collections Specialist to handle collections on past due accounts including implementing and monitoring payment plans and placement with collection agencies. In this role, you'll have the opportunity to be on the phone, managing collections on past due accounts receivables including royalty, national ads, products, media fees, Respond 365 fees, National Accounts and NSF recovery.

What you'll do:

  • Implement and monitor payment plans.
  • Process terminated franchisee briefs and place with collection agency. 
  • Monitor collection placement, following up for potential payments from collection agency.
  • Process credit card payments from online product ordering website and process payments in the Payment Scheduler.
  • Franchise negotiations to recover open AR (late fees, interest charges, etc.).
  • Process bankruptcy filings for franchisees as needed.
  • Month-end reporting.

What you'll bring:

  • Associates degree and 2 years collection experience.
  • Strong math skills
  • Customer service soft skills
  • Detail oriented with accuracy
  • Organizational skills
  • Team player
  • Results driven/self motivated
  • Problem solving
  • Strong verbal and written communication skills

About ServiceMaster Brands

Founded in 1929, ServiceMaster Brands operates a network of 1,940 franchisees through its portfolio of five brands in 50 states and nine countries. ServiceMaster has been a leader in home services businesses for nearly a century and was founded as one of America’s first franchise businesses. ServiceMaster does business under five brands that generate more than $2.5B in system-wide sales: ServiceMaster Restore, ServiceMaster Clean, Merry Maids, AmeriSpec, and Furniture Medic.

While each brand maintains a distinct identity, we share a commitment to our mission to make everyday heroes more heroic. From our franchisee experience to career development to our community, our values – We Serve, We Care, We Deliver – guide us.

We see it not only as our duty but our opportunity to serve our franchisees so they can build their business and their legacy, enabling them to serve their customers in their times of need. We care about our people and developing their full potential; about our communities and making them better. We deliver on our commitments to our franchisees and each other.

At ServiceMaster, we strive to create a culture that is fast, nimble and innovative. We are owners and creators working together to build a company that is intent on winning and embraces learning from our mistakes. We want to give our employees a comfortable and safe space to work, creating an experience that: inspires creativity, invites celebration and promotes collaboration across teams.

ServiceMaster is investing in talent across a number of functions to enhance our sales, marketing and operations and drive a competitive advantage for our brands. ServiceMaster Brands will be based in Atlanta, Georgia beginning spring 2021.

Roark Capital Group acquired ServiceMaster in October of 2020, in a carveout from ServiceMaster Brands Global Holdings, now named Terminix (NYSE: TMX). Roark is an Atlanta‐based private equity firm with $20 billion in assets under management. Roark focuses on investments in consumer and business service companies, specializing in franchised and multi‐location business models in the restaurant, specialty retail, consumer and business services, and health, wellness and beauty sectors. 

Roark prides itself on being a trusted partner for management and business owners. ServiceMaster Brands is Roark’s first foray into the home services business, a space that represents attractive long-term growth and an opportunity to increase focus on consumer needs.

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws. 


Service Master


Atlanta, GA
30328 USA


Finance and Insurance

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