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VIP Concierge Sales / Call Center Representative

Service Finance Boca Raton, FL
  • Posted: over a month ago
  • $15 to $16 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Dental

We are seeking an energetic and reliable Sales / Concierge Call Center Representative who understands the value of excellent customer service for our web-based call center. Our concierge team is the first point of contact for home improvement contractor assignment requests. We are interested in hiring an individual with a commitment to customer satisfaction and an ability to follow through with assigned web-based project requests, from beginning to end, between the customer and contractor.

Work in friendly environment where we provide you all the tools to be successful.


· Full Time 40

· Hours: vary

· Tuesday - Saturday schedule

Responsibilities and duties

  • Reach out to potential customers in response to the customer’s web-based application request for a free quote
  • Present the benefits of our vetted contractor network who offer superior financing options
  • Process web-based customer applications for home improvement project needs
  • Communicate with customers to understand their requirements and need to relay to dealer when setting up an in-person appointment
  • Keep an updated customer database using the latest technology (training is provided)
  • Always strive towards meeting lead/ appointment quotas
  • Coordinate customer project requests by placing outbound calls to contractors
  • Document project progression from beginning to end into company platform to keep each customer record updated
  • Answer incoming customer/contractor phone calls and take appropriate action for each call
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  • Attend mandatory training sessions to stay updated on procedures and company policy changes
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
  • Must be available to work some holidays
  • Must be able to work weekends and evening shift

Concierge Call Center Representative Qualifications and Skills

  • Some experience as Telesales Representative or similar customer service role helpful, but not required.
  • Excellent interpersonal communication skills
  • Positive attitude and team player
  • Ability to meet quotas
  • Willingness to learn about products and services specifications and benefits
  • Cool-tempered and able to handle rejection
  • Willing to train peers
  • Reliable
  • High school diploma
  • Strong computer skills
  • Basic mathematical skills
  • High level of professionalism
  • Fast paced multi task capability

About Improvement Authority:

Improvement Authority is a contractor referral business built with the consumer’s home improvement needs in mind. Consumers enjoy a free VIP concierge service with access to a fully vetted contractor network. Improvement Authority refers customers to a single contractor that will be able to offer them a wide variety of financing programs. Improvement Authority takes the guesswork out of researching and finding the right contractor based on their specific needs. Our VIP concierge team has the capability to schedule an in-person consultation with a local contractor with a single phone call.

ECN Direct Marketing Solutions LLC d/b/a Improvement Authority is a wholly-owned subsidiary of ECN Capital Corp.”

Service Finance

Service Finance Company, LLC is a nationally licensed sales finance company and an approved FHA Title I Lender. We are a primary lender providing installment loan solutions for qualified borrowers with favorable consumer interest rates and extended repayment terms. Our program strives to produce a low monthly payment that may offset the energy savings your customers enjoy when purchasing many energy savings products such as: HVAC, Windows, Doors, Siding, Sunrooms, Flooring, Water Treatment, Plumbing, Solar, Roofing, Insulation and many more. Our company specializes in indirect lending for home improvement companies across the Nation. This is the perfect opportunity for someone who is looking to build a career with a growing company that offers a lot of room for growth and advancement. We have a structured paid training program taught by the executives of our company. Email your resume for an interview today, pass a background check and start tomorrow


555 S. Federal Highway Suite 200 Boca Raton, FL 334332
Boca Raton, FL

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