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Collection Supervisor

Service Finance Boca Raton, FL
  • Posted: over a month ago
  • $20 to $23 Hourly
  • Full-Time
  • Benefits: Medical, Dental

Collection Supervisor

Hourly wage

Paid Holidays

Medical Benefits

Personal/Vacation Days

The #1 Indirect Home Improvement Lender is looking for you!

The Collection Supervisor motivates, coaches and ensure day to day activities are being handled as needed. Additional responsibilities include tracking production, assisting employees with questions, providing feedback, listening and coaching as needed. The supervisor will also handle escalated calls and will monitor customer experience by listening to calls to ensure that agents are protecting our existing customer base by diffusing situations, setting proper expectations and utilizing collections efforts appropriately and judiciously. The Collections supervisor will be responsible for departmental KPI’s to ensure that the targets defined by the organization are achieved.

  • Adheres and enforces FDCPA/Federal/State/City law provisions, as defined in our training and company policies
  • Meet or exceed monthly individual and departmental budgets
  • Documents all collections activity in a concise and accurate format
  • Analyze and document for quality assurance
  • Assist with fielding staff questions
  • Contacts debtors in a pleasant, professional and efficient manner
  • Sets and reviews individual and group goals with the Collection Services Manager
  • Communicates any problem issues to the manager on an ongoing basis
  • Collaborates with manager to schedule the team to ensure proper telephone coverage and approves requests for time off and any schedule changes
  • Conducts frequent telephone monitoring and dialer coaching sessions
  • Completes month end measurements and implements appropriate action plans on unsatisfactory items
  • Conducts routine account audits
  • Communicates performance measurements to team
  • Provides a positive work atmosphere for the team and the department.
  • Consistently achieve assigned team and department goals
  • Review and reply to client audits, taking any necessary action for the department or making overall recommendations
  • Follow all client and company policies and procedures
  • Meet all required deadlines
  • Communicate effectively with all areas of the company
  • Complete all duties and tasks as assigned

REQUIRED QUALIFICATIONS:

  • Minimum of 5 years in a supervisory role, particularly in a Collection environment
  • Knowledge of FDCPA and Federal and State Law requirements
  • Self-motivated with the ability to work independently
  • Excellent written and verbal communication skills
  • Ability to remain calm in emotionally tense situations
  • Demonstrate a positive attitude and professional demeanor in the work place
  • Available to work flexible hours
  • Must be reliable and dependable
  • Show consistent professionalism and good judgment

Service Finance

Service Finance Company, LLC is a nationally licensed sales finance company and an approved FHA Title I Lender. We are a primary lender providing installment loan solutions for qualified borrowers with favorable consumer interest rates and extended repayment terms. Our program strives to produce a low monthly payment that may offset the energy savings your customers enjoy when purchasing many energy savings products such as: HVAC, Windows, Doors, Siding, Sunrooms, Flooring, Water Treatment, Plumbing, Solar, Roofing, Insulation and many more. Our company specializes in indirect lending for home improvement companies across the Nation. This is the perfect opportunity for someone who is looking to build a career with a growing company that offers a lot of room for growth and advancement. We have a structured paid training program taught by the executives of our company. Email your resume for an interview today, pass a background check and start tomorrow

Address

555 S. Federal Highway Boca Raton, FL 33432
Boca Raton, FL
USA

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