Our associates celebrate lives. We celebrate our associates.
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- Performs on-call responsibilities including: taking first calls, talking with families, answering questions, providing initial details, and; conducting transfers
- Supervises and cares for the deceased in a respectful manner while performing a variety of tasks such as: verifying identification; obtaining authorization for embalming; embalming; dressing, styling hair and/or applying cosmetics; preparing cremated remains
- Arranges and conducts funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures
- Negotiates and enters into funeral contracts.
- Handles contracts, legal documents, and collection of payment in accordance with company policies
- Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services
- Arranges for the interment or cremation of human remains
- Confirms authorization to proceed with the service arrangements
- Supervises/assists in funeral services by: supervising the parking of cars; ushering; driving funeral vehicles; assisting at chapel and church services; assisting at the cemetery; delivering of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families; setting up and removal of chairs, and; participating at special functions
- Ensures adherence to all applicable professional, municipal, provincial/state and federal licensing authority, regulations and rules
- Provides aftercare in absence of Family Service Counselor
- Ensures potential pre-need referrals are shared with Family Service Counselors
- Prepares and accurately completes documents and online entries related to services, cremations, maintenance
- Retains heritage and grows market share through active involvement with community, religious and other organizations
- High School diploma or equivalent
- Completion of a dual degree training program at an accredited mortuary college or technical school specializing in funeral and mortuary science as required by state/province law and as prescribed by each state board
- Embalmer, Apprentice or Funeral Director, Apprentice as required by state/provincial law
- 2 years directly related experience preferred
- Must meet all licensing requirements in applicable state/province as required by law and as prescribed by each state board
- Current state/province issued driver's license with an acceptable driving record
Knowledge, Skills and Abilities
- Basic knowledge of religious and fraternal organizations customs.
- Knowledge of computers and some software including MS Office products required
- High level of compassion and integrity
- Good communication skills
- Problem solving skills
- Ability to multi task and set priorities
- Detail oriented
Service Corporation International