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Call Center Agent

Service Champions Hayward ,CA
  • Posted: over a month ago
  • $17 to $19 Hourly (plus commission)
  • Full-Time
  • Benefits: vision, 401k, dental, life_insurance, medical
Job Description

Customer Service- Call Center Agent

IMMEDIATE OPENINGS!

In our Pleasanton Support Center

Are you a career-oriented individual who is hungry and wants to take your career to the next level by Having Fun and Enjoying the Moment! Service Champions Heating and Air Conditioning is looking for bright, enthusiastic, and driven Call Center Agents. We Have Been Voted A San Francisco Bay Area Top Workplace for 2016, 2017, 2018 and 2019!

Service Champions has always been about the people. You are providing our clients with great service and our “Trustworthy, On Time and Worry Free” brand promise. Our owner, Kevin Comerford has always found his passion in making his people to be the best that they can be and providing growth opportunities for his exceptional teammates!

No previous residential HVAC knowledge is necessary for this position but is sure does not hurt!

We are hiring for attitude and training for skill.

Job Duties and Responsibilities:

This position has 3 main responsibilities:

- Outbound calling to existing clients

- Escalation call handling

- Inbound call handling

- Additional skills preferred: strong communication skills (oral and written)

  • Drive Top Performance by making outbound calls to existing clients, booking appointments at a high conversion rate

  • Give Remarkable Service by receiving high volume of ibound calls, creating emotional resonance, and using a solutions-based approach to solve client needs

  • Effectively use critical thinking skills to solve problems for clients while consistently using the best judgement to determine the best solution

  • Be Kind and Encouraging by resolving escalated client concerns and find solutions that will create a lasting relationship with the client

  • Effectively summarize and relay information received; enter accurate and detailed records of client interactions and actions taken

  • Strong oral and written communication as the position may require written communications with the clients

  • Achieve productivity standards and goals set by the company while maintaining high quality calls and expected call flows and scripts

  • Complete all tasks in accordance with Service Champions quality by Honoring Our Commitments and follow through

  • Proactively gain and maintain a full understanding of our products and services by Being a Life Long Student and participating in educational opportunities

Qualifications and Skills:

  • Dedicated to providing superior customer service

  • Exceptional phone and interpersonal skills

  • Exceptional written and verbal communication skills

  • Able to manage multiple priorities within a fast paced, deadline driven, multi-discipline environment

  • Strong judgement skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner

  • Ability to talk and type accurately; typing speed of at least 40 wpm

  • Proficient in various computer programs

  • Ability to work shifts that include evenings and weekends

  • Some sales experience preferred

We Offer:

  • Medical, dental, and vision benefits

  • Exceptional 401(k) savings plan

  • Paid holidays and vacation

  • Steady, year-round work

  • New and continuing training and opportunity for career growth

***Must be able to pass a drug test and a criminal background check

 

Company Description
Getting hired by Service Champions can be life-changing.

We say that because we’ve seen it again and again. If you have a great attitude and a strong work ethic, you can build a career with tremendous earning potential and feel proud of the work you do.

When you work for Service Champions, you are part of something special. You’ll be on a team that is a nationally recognized residential heating and air conditioning company, and that’s been named a Top Workplace for 3 consecutive years and counting.

Our clients love our amazing service and friendly attitude, which means we’re going to continue to grow... and growth means opportunity for you!

If you have a positive attitude and are willing to work hard, we can’t wait to hear from you!

Service Champions

Why Work Here?

Great benefits, healthy work life balance, company events, company vehicle, company assets such as Ipad and Iphone

Getting hired by Service Champions can be life-changing. We say that because we’ve seen it again and again. If you have a great attitude and a strong work ethic, you can build a career with tremendous earning potential and feel proud of the work you do. When you work for Service Champions, you are part of something special. You’ll be on a team that is a nationally recognized residential heating and air conditioning company, and that’s been named a Top Workplace for 3 consecutive years and counting. Our clients love our amazing service and friendly attitude, which means we’re going to continue to grow... and growth means opportunity for you! If you have a positive attitude and are willing to work hard, we can’t wait to hear from you!

Address

7020 Commerce Dr. Pleasanton
Hayward, CA
USA

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