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Sales Account Coordinator

Service Champions Heating & Air Conditioning Brea, CA

  • Salary $22 to $25 Hourly
  • Benefits Offered Vision, Medical, Life Insurance, 401k, Dental
  • Employment Type Full-Time

Service Champions is a fast growing Heating and Air Conditioning company that is driven by our 7 Core Values:


Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability

As well as our “Good Deeds For Free" brand promise. Our corporate office in Brea, CA has an immediate need for a bright, enthusiastic, self-motivated Lead Coordinator. Service Champions Lead Coordinators must possess a diverse skill-set, from multi-tasking and working well under pressure, to making sound judgement calls under pressure. Our customers are promised 100% Satisfaction Guaranteed, and our Lead Coordinators are accountable for ensuring this happens during every single customer interaction.

DUTIES AND RESPONSIBILITIES

· Make outbound rehash calls

· Generate proposals for clients by communicating Service Champions value proposition

· Handle inbound No Charge Estimate requests

· Express empathy and compassion, taking full ownership of the client’s satisfaction

· Proactively gain and maintain a full understanding of our portfolio of products and services

· Efficiently enter accurate and detailed records of customer interactions and actions taken,

· Consistently follow order entry guidelines with minimal errors

· Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and scripts

· Work well with guidelines instead of rules and complete work without requiring follow up

SKILLS/QUALIFICATIONS

  • Must live the company’s core values of Respect, Accountability, Compassion, Enthusiasm,
  • High School diploma or equivalent required, college preferred
  • Minimum of 3 years of proven sales experience in a commission environment
  • Dedicated to providing superior customer service
  • Exceptional phone and interpersonal skills
  • Exceptional written and verbal communication skills
  • Able to manage multiple priorities within a fast-paced, deadline driven, multi-discipline environment
  • Strong judgment skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
  • Ability to talk and type accurately; typing speed of at least 40 wpm
  • Ability to sit for the majority of their shift
  • Proficient in Microsoft Word, Outlook, Excel
  • Availability to work shifts between 7:00 AM and 8:00 PM, Monday through Saturday
  • Ability to successfully pass all pre-employment screening (drug/alcohol screening and background check as a condition of employment)

Service Champions Heating & Air Conditioning

Service Champions is more than a name, it is our commitment to providing the ultimate in home comfort services. So, let us tell you more about how a career with Service Champions can change your life for the better. Service Champions is a nationally recognized residential heating and air conditioning company that serves Southern California homeowners. Service Champions is continuing to grow at a rapid pace. We have over 200 employees, and have built a reputation for quality and service that cannot be matched! Our goal from the start has always been to provide homeowners a service that is beyond their expectations. We value our team here at Service Champions, where you'll find a family oriented business with fantastic benefits, performance based bonuses, and company incentive trips. You will be surrounded with winning individuals driven to be the best. In 2014 we were named by the Orange County Register as one of the top places to work.

Address

3150 E Birch St Brea, CA 92821
Brea, CA
USA

Website

Posted: over a month ago