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Customer Relations Representative

Servco Pacific Inc. Honolulu, HI
  • Posted: 24 days ago
  • Other
Are you great at working with people? Servco is looking for a Customer Relations Representative to help retain and make a positive impact with our Toyota, Lexus, and Subaru customers by fielding customer inquiries and concerns.











+ Act as the interface with Toyota, Lexus and Subaru owners and dealerships regarding inquiries and/or complaints to positively impact owner satisfaction and retention



+ Communicate with customers via phone, email, and mail



+ Analyze and manage customer concerns



+ Escalate challenging customer concerns to the appropriate person



+ Research unique customer requests using online resources and identify opportunities to improve customer satisfaction



+ Accurately document all customer contacts









+ High school graduate or equivalent



+ Minimum two years of customer service experience



+ Proficiency with Microsoft Outlook, Word, and Excel



+ Accurate keyboarding and navigational skills using various computer applications



+ Excellent written and verbal communication skills



+ Strong problem solving and analysis skills



+ Excellent organization skills with high attention to detail



+ Ability to work independently and as part of a team



+ Ability to input information while actively communicating with customers



+ Automotive technical knowledge or experience a plus













Customer Service- Auto Service Consultant- Warranty Administration







Benefits



We offer a comprehensive compensation and benefits package for full-time employees that includes:





+ Medical, dental, drug and vision insurance



+ Paid vacation, sick and holidays



+ Flexible spending plan



+ 401k/profit sharing



+ Group life insurance



+ Long term care insurance



+ Temporary and Long-Term Disability insurance



+ Discounts on new and pre-owned vehicles and more



+ Educational assistance program



+ Wellness programs



+ Scholarship opportunity for children and spouses of team members









Please inquire for details regarding benefits for non full-time positions.







Why Servco?



We are proud to be named one of Hawaii's Best Places to Work for the past 15 years. As Hawaii's largest privately-owned business, established in 1919, we are committed to providing a fun and collaborative environment where team members feel valued and appreciated. Team members have ongoing opportunities for growth and advancement within the company. We also believe in the importance of giving back to our community through partnerships with nonprofit organizations and providing annual student scholarships.







Interested?



Visit www.servco.com/careers to apply online or email us at careers@servco.com.







Equal Opportunity Employer and Drug-Free Workplace













iCIMS Req ID: 2019-2100

Name: Servco Pacific Inc.

External Company URL: http://servco.com/

Street: 2850 Pukoloa St.

Servco Pacific Inc.

Address

Honolulu, HI
USA

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