We are a dynamic fast-growing company, specializing in Telephonic Patient Services to the pharmaceutical and healthcare industries. Our clients are sponsors, marketers or distributors of medications and/or devices for chronic and/or rare diseases. Our team of registered nurses serve clients by providing impeccable service to patients.
We are currently growing our work at home registered nurses team to provide Telephonic Patient Services for a variety of patient-facing programs.
This opportunity is a work-at-home/Telephonic//virtual position. You will work at home as part of a team of registered nurses that provides stellar customer service to patients with chronic and/or rare diseases. These patients are looking for help as they try to find new cures for their diseases. They need assistance to better understand how to navigate the therapeutic options available for their diseases.
Answer inbound calls from patients, caregivers and/or potential volunteers
Make outbound callbacks to patients, caregivers and/or potential volunteers
Read a pre-written script and ask scripted medical screening questions
Answer questions using approved answers from clients/sponsors/distributors.
Identify and process escalations according to standard procedures
Identify and process Adverse Events according to standard procedures
Complete client and company-required training
Navigate and accurately enter data into the computer software
Dazzle and delight your callers
Making a difference
Active and clear registered nurse license (RN - any state) (or equivalent)
US-based credentials preferred either medical license or education
For foreign credentials, must have certified translation of diploma or license
Full-time opportunities are given preference. Evening hours are in the greatest demand. Availability with minimum of 36 hours per week, 48 weeks of the year is required.
Fluent in written and spoken English
Bilingual English/Spanish is a plus
Previous non-clinical and/or telephonic patient services experience is strongly preferred
Must complete a set of competency quizzes in the areas of nursing, computers and customer service
Possess intermediate to advanced computer skills
Have a computer with Broadband Internet Access (*high speed internet access is NOT provided or reimbursed by the company)
Have traditional landline phone service (or willing to get) (corded phone and HSIA) (*No VOIP, Satellite, or Magic Jack)
Comfortable understanding and pronouncing complex medical terms
Have exceptional patient interaction skills
Have exceptional customer service skills
Exceptionally diligent and reliable
Have a quiet, professional in-home workplace
Able to work independently
Possess intermediate to advanced typing skills
Have ability to work within a virtual team environment
Have a clear speaking voice as well as the ability to clearly enunciate sentences
Great phone etiquette
Provide a minimum of two professional references
This is an outstanding opportunity for a registered nurse who desires a full time job working from home and enjoy working with patients over the phone.
Associates Degree (minimum educational requirement)
Nursing: 3 years
Registered Nurse (RN) (Required)
English/Spanish bilingual is a plus