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Work-at-Home Registered Nurse Providing Virtual Care Assistance

Serva Health Columbus, OH
  • Posted: 6 days ago
  • Other

We are a dynamic fast-growing company, specializing in Telephonic Patient Services to the pharmaceutical and healthcare industries. Our clients are sponsors, marketers or distributors of medications and/or devices for chronic and/or rare diseases. Our team of registered nurses serve clients by providing impeccable service to patients.

We are currently growing our work at home registered nurses team to provide Telephonic Patient Services for a variety of patient-facing programs.

This opportunity is a work-at-home/Telephonic//virtual position. You will work at home as part of a team of registered nurses that provides stellar customer service to patients with chronic and/or rare diseases. These patients are looking for help as they try to find new cures for their diseases. They need assistance to better understand how to navigate the therapeutic options available for their diseases.

Duties Include:

  • Answer inbound calls from patients, caregivers and/or potential volunteers

  • Make outbound callbacks to patients, caregivers and/or potential volunteers

  • Read a pre-written script and ask scripted medical screening questions

  • Answer questions using approved answers from clients/sponsors/distributors.

  • Identify and process escalations according to standard procedures

  • Identify and process Adverse Events according to standard procedures

  • Complete client and company-required training

  • Navigate and accurately enter data into the computer software

  • Dazzle and delight your callers

  • Making a difference

Basic Requirements:

  • Active and clear registered nurse license (RN - any state) (or equivalent)

  • US-based credentials preferred either medical license or education

  • For foreign credentials, must have certified translation of diploma or license

  • Full-time opportunities are given preference. Evening hours are in the greatest demand. Availability with minimum of 36 hours per week, 48 weeks of the year is required.

  • Fluent in written and spoken English

  • Bilingual English/Spanish is a plus

  • Previous non-clinical and/or telephonic patient services experience is strongly preferred

  • Must complete a set of competency quizzes in the areas of nursing, computers and customer service

  • Possess intermediate to advanced computer skills

  • Have a computer with Broadband Internet Access (*high speed internet access is NOT provided or reimbursed by the company)

  • Have traditional landline phone service (or willing to get) (corded phone and HSIA) (*No VOIP, Satellite, or Magic Jack)

  • Comfortable understanding and pronouncing complex medical terms

  • Have exceptional patient interaction skills

  • Have exceptional customer service skills

  • Exceptionally diligent and reliable

  • Have a quiet, professional in-home workplace

  • Able to work independently

  • Possess intermediate to advanced typing skills

  • Have ability to work within a virtual team environment

  • Have a clear speaking voice as well as the ability to clearly enunciate sentences

  • Great phone etiquette

  • Provide a minimum of two professional references

This is an outstanding opportunity for a registered nurse who desires a full time job working from home and enjoy working with patients over the phone.

Required education:

  • Associates Degree (minimum educational requirement)

Required experience:

  • Nursing: 3 years

License:

  • Registered Nurse (RN) (Required)

Language:

  • English/Spanish bilingual is a plus

#a

Serva Health

Address

Columbus, OH
43211 USA

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