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Technical Support

Serigor Inc. Culpeper, VA

  • Posted: over a month ago
  • Contractor
Job Description

Title: Technical Support

Location: Culpeper, VA

Duration: 09 Months with Possible Extension

Job Description:

Position is responsible for agency-specific end user support throughout the state of Virginia. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.

Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in the use of Gmail. Skill in troubleshooting tools and managing and administering desktops and wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout the state of Virginia. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues

Skills:

Skills

Required / Desired

Amount

Years of Experience

Experience working with help request tracking and reporting tools

Required

5

Years

Extensive skill in the use of Microsoft Desktop products including but not limited to Windows 7, Windows 10, SharePoint 2010, Outlook, MS Office Suite

Required

5

Years

Skill in the use of troubleshooting tools and managing and administering desktops and wireless devices

Required

5

Years

Ability to communicate effectively orally and in writing with individuals and groups. Strong customer service skills with a customer first attitude

Required

5

Years

Experience working with help request tracking and reporting tools

Required

5

Years

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Serigor Inc.

Serigor Inc.'s Logo

Address

Culpeper, VA
USA

Industry

Technology

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