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Technical Support ONSITE

Serigor Inc. Staunton, VA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Title: Technical Support ONSITE`

Location: Staunton, VA

Duration: 12 Months with Possible Extension

Job Description:

Position will primary focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.

Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in the use of Gmail. Skill in troubleshooting tools and managing and administering desktops. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking tools. Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout Staunton District client. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.

Preferred: Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation.

Skills:

Skills

Required / Desired

Amount

Years of Experience

Extensive skill with use of Microsoft Desktop products including but not limited to Windows, Surface Pros,SharePoint,MS Office Suite,MS Teams and Gmail

Required

5

Years

Skill in troubleshooting tools and managing desktop computers

Required

5

Years

Experience working with help desk request tracking tools

Required

5

Years

Ability to communicate effectively verbally and in writing with individuals and groups

Required

5

Years

Strong Customer Service skills that include a "customer first" attitude

Required

5

Years

Provide computer training for field staff

Desired

4

Years

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Serigor Inc.

Serigor Inc.'s Logo

Address

Staunton, VA
USA

Industry

Technology

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