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Microsoft 365 Administrator

Serigor Inc. Philadelphia, PA

  • Posted: 2 days ago
  • Full-Time
Job Description

Job Title: Microsoft 365 Administrator

Location: Philadelphia, PA

Job Type: Full Time

Job Information

Support and implementation for all Unified Communications systems including landline telecommunications, VoIP, instant messaging, Exchange email, Microsoft O365 faxline applications and all call center applications.

Daily Support

  • Daily support of the phone system for the home office and all remote offices, including moves, adds and changes
  • Daily support for Microsoft Exchange and Outlook
  • Daily support for Microsoft Teams
  • Daily support for Netmail archives, including performing e-discovery

Implementation

  • Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving the efficiency, reliability and performance of these systems
  • Provide recommendations and implement changes to the Unified Communications network monitoring software; identify enhancement opportunities to improve system availability and overall performance
  • Perform basic to advanced level adds, moves, and changes for users and services. Troubleshoot and resolve both user and application errors

Customer Service

  • Focus on rapid identification and resolution of customer service issues
  • Answer questions and perform initial triage on service tickets
  • Timely and effective resolution to service tickets based on service level agreements
  • Troubleshoot and resolve voice and data networking issues to resolution
  • Provide customers with updates to keep them apprised of progress toward problem resolution
  • Update the service ticketing system with details on actions taken and problem resolution
  • Participate in team meetings and customer meetings as requested

Qualifications

  • 2 Year Degree required, Bachelor's degree preferred
  • Proficient in Microsoft Active Directory
  • Proficient of Microsoft Office, Office365 and all components
  • Proficient of Microsoft Exchange 2013 or later
  • Working knowledge of Avaya phone system is a plus
  • Working knowledge of phone system hardware, software and architecture
  • Working knowledge of Voice over IP technology
  • Ability to participate in multiple projects simultaneously and prioritize effectively
  • Ability to handle escalations and small projects with minimal supervision

Serigor Inc.

Serigor Inc.'s Logo

Address

Philadelphia, PA
19160 USA

Industry

Technology

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