Senture employees supporting Recreation.gov have the unique opportunity to help individuals plan and reserve experiences at historic landmarks, outdoor getaways, and sites across the country. Join our team to assist people across the US in creating experiences that last a lifetime.
Our Customer Service Representatives are expected to provide exceptional service while following protocols and guidelines. The CSR will use various web-based systems to answer customer inquiries. Responsibilities may include:
-Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.
-Ensure customer service/care techniques with a high degree of courtesy and telephone etiquette
-Communicate with the customers using web-based tools and demonstrate proficiency in typing and grammar
-Utilize operational database/web-base to initiate and complete orders.
-Verify customer’s information, making corrections and updates as needed
-Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible
-Shift and schedule adherence
CSRs will work onsite in a cubicle setting (socially distanced). You will be provided with the equipment, training, and support needed to ensure you are successful. Whether it is your first day on the job or a tenured call, a member of the Senture team will be there to support you.
-High School Diploma or GED
-Prior call center or customer service experience highly desired
-Effective verbal and written communication skills
-Ability to multi-task
-Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
-Ability to sit for extended periods of time
-Ability to successfully pass a drug screen and preemployment criteria testing and internet speed test when applicable
-Continually maintain working knowledge of all company products, features, and services
-Must be able to work 2nd shift and/or weekends
-This is a temporary position
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.