Technology Support Specialist/IT Support Specialist - (Arlington, VA)

We are seeking an entry-level (zero years to 6 years maximum) Technology Support Specialist/IT Support Specialist, who is enthusiastic about helping others and being a part of a dynamic team providing quality support to our end users.

Qualifications:

· Bachelor's degree in Information Technology, Information Systems, Computer Science or related technical field required.

· Certification: Advanced education and certification specializing in various database management systems is a plus.

1-3 years of experience in database and database application development experience, in addition to educational requirements.

· Experience as a Salesforce Administrator is a plus.

• Possess good problem-solving abilities, strong communication skills, creativity and knowledge of technology. Be able to troubleshoot and resolve problems.
• Excellent written and verbal communication skills.

· Monitor database performance and evaluate complex information coming from a variety of sources, including Salesforce.com and locally saved knowledge stores (mainly MS Excel).

· Experience with backup/restore procedures.

· Experience addressing system vulnerabilities.

Be detail-oriented: have a great understanding of complex systems, and how a minor error can cause major problems.

· Skilled in the configuration of hardware and software to support high-availability computing services.

· Be knowledgeable of IT operations, platforms, functions and terminology.

Responsibilities:

· Serve as the first point of contact for IT end-users.

· Demonstrated mastery of desktop systems and/or various software applications and concepts;

· Possess a solid understanding of IT hardware; proficient in networking services, to include Active Directory and software installation; Ability to enter detailed information in the trouble ticketing system while interacting with end users virtually.

· Maintain the integrity and performance of company databases.

· Configure database servers either in-house or cloud-based and optimize database performance.

· Assist in the planning, designing, and execution of user testing efforts.

· Inform end users of changes in databases and train them to utilize systems.

· Ensure the security of company data by implementing security best practices and hardening of administrate infrastructure, including firewalls, MDM and other processes.

· Recommend quality metrics and ensures quality metrics are documented and tracked.

· Resolve data quality issues.

· Hardware and data management.