DescriptionThe Specialty Operations Pharmacy Technician 3 supports Pharmacists in Specialty Rx medication preparation by dispensing Specialty Rx medications. The Specialty Operations Pharmacy Technician 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.
The Specialty Operations Pharmacy Technician 3 May contact physicians for prescriptions clarification and may enter prescription orders into the system. Also supports Pharmacists and Patients by ensuring adherence to Specialty Rx specific operational processes and programs developed to optimize health outcomes which includes effective communication with patients and providers. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.
Scope of Role and Responsibilities:
Enter critical patient information into ScriptMed system, including but not limited to: Insurance information, medication profile, drug allergies, etc
Communicate and interact with fellow team members to meet department goals.
Welcome new members to the pharmacy and provide a positive onboarding experience.
Ensure patients receive their medication both timely and accurately.
Facilitate patients in receiving financial assistance.
- High School Diploma or equivalent
- Must have an active Pharmacy Technician License in Texas
- Certified Pharmacy Technician - PTCB, CPhT
- Excellent communication skills both written and verbal
- Applied knowledge of insurance processing, customer service or call center processes and practices
- Associate's degree or equivalent work experience
- Experience in mail order and/or retail pharmacy setting
- Ability to speak both English and Spanish fluently
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage Text to enhance our hiring and decision-making ability. Montage Text allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a Montage Text interview.
In this interview, you will type/text to a set of interview questions over your phone and you will provide written responses to each question. You should anticipate this interview to take about 15 minutes. Your responses will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
Scheduled Weekly Hours40