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Customer Service Representative

Selective Staffing Solutions Amherst, NY

  • Salary $13 Hourly
  • Employment Type Full-Time

Position: Indefinite Temporary Customer Service Representative


Length of Assignment: 6-9 months

Location: Amherst, NY

Compensation: $13/hour

Hours: Monday through Friday, 8am-5pm
*Flexibility to work until 8pm desired

Responsibilities:

  • Answering incoming calls and respond to customer inquiries in a timely manner
  • Respond to customers regarding returns, credit/adjustments and adjustments
  • Handle product/service claims and special orders/requests
  • Establish delivery time and cost for customers & investigate delivery delays
  • Coordinate the tracking procedure for lost orders
  • Process phone bids and confirm orders
  • Handle correspondences & file purchase orders
  • Inform customers of existing specials and promotions
  • Special projects & misc. duties as requested

Education, Experience, and Skills Required:

  • High School Diploma or GED required
  • 1-3 years of experience is a customer service role required
  • Knowledge of Rehab/Medical equipment preferred
  • Proficient in Microsoft Office (Word & Excel)
  • Detail orientated, multi-tasking abilities and strong organizational skills
  • Good phone etiquette and excellent communication skills
  • Be able to work independently and in a team environment

Selective Staffing Solutions

Selective Staffing Solutions is a WBE Certified Woman-Owned talent acquisition firm located in Williamsville, NY. We specialize in uniting top local talent with the companies who need them to drive their business forward. We work across all industries with small to large sized businesses in the WNY area. We are a team of experienced recruitment specialists with over 50 years of combined Staffing & Recruitment experience. We have solid relationships with leading employers from industries including medical, technical, production, clerical, accounting and finance, and many others. As a Full-Service Staffing & Executive Search Firm, we can fill any position within Western New York.
Posted over a month ago