Skip to Main Content
← Back to Jobs

Customer Service

SelectStaffing Anaheim, CA
  • Expired: over a month ago. Applications are no longer accepted.
Responsibilities:
  • This may include, but is not limited to:
    • Conducting internal research on issues
    • Contacting clients to provide information and advice on resolution
    • Work with departments to coordinate thorough and complete resolution of client issues
  • Monitor incoming client files and ensure that appropriate naming and processing standards are maintained
  • Monitor the status of production jobs and research late or delayed files
  • Minor change request to existing programs or reports
  • Coordinate material reorders and assist with any required changes to custom materials
  • Obtain a thorough understanding of client needs, and execute according to those needs
  • Provide review and QA for Manual and Direct Mail projects
  • Follow up with clients as required/requested
  • Strive to provide knowledge and deliver service which exceeds client expectations
  • Develop and maintain a thorough understanding of clients’ industry and processes
  • Rectify customer complaints and escalate if necessary
  • Log all issues and solutions
  • Provide assistance to the Director of Client Services as needed, including but not limited to project and task coordination
  • Other duties as assigned.

Qualifications:

  • Excellent verbal and written communication skills; ability to write in a polished and professional manner
  • Great character, loyalty, and honesty
  • Team player, ability to work well with others
  • Strong work ethic and the desire to be great at what you do
  • A sense of urgency and ability to multi-task, prioritize and meet competing deadlines
  • Organized and detail oriented, complete tasks in an accurate, meticulous and careful manner
  • Must be proficient in Microsoft Word, Excel, PowerPoint, and working in a corporate network
  • Must be proficient in general internet usage
  • Experience working with Adobe Creative Suite preferred
  • Must have at least 2 years of corporate experience in Business to Business environment

SelectStaffing

Address

Anaheim, CA
92806 USA