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Customer Advocate Specialist

SelectStaffing Boise, ID
  • Posted: 4 days ago
  • Other

We are hiring Customer Advocate Specialist in the Boise area

This will be a Temp/Seasonal 6 month assignment

Shift: Monday-Friday 8am-5pm

Pay: $12.00 HR

Job Duties:

  • Provide thorough, timely, accurate customer support and complex problem solving via telephone, email, and other methods in a high-volume support center environment to include peak workloads during annual open enrollment periods.
  • Support wide range of customer and consumer connector questions such as general insurance enrollment, non-financial assistance eligibility, making enrollment changes, use of the online technology, individual enrollment, plan selection alternatives, family status changes, and other insurance and/or ACA related topics.
  • Respond professionally and appropriately to inbound calls and other sources of customer contact.
  • Manage difficult or emotional customer situations and respond promptly to customer inquiries.
  • Process enrollment discrepancies as well as perform manual verifications or reconciliations and related projects. 1-year customer service experience, including resolving complex customer issues.

Qualifications:

  • Excellent verbal and written communication skills, including strong interpersonal telephone skills.
  • Strong computer skills, including Microsoft Office and ability to learn/utilize other technology applications.
  • Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
  • Ability to work in a fast-paced workplace, adapt to a continually evolving environment.

APPLY NOW

SelectStaffing

Address

Boise, ID
83702 USA

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