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Costumer Service Representative

Select Staffing Union City, CA

  • Expired: April 05, 2021. Applications are no longer accepted.

Customer Service Representative Our growing organization is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. JOB RESPONSIBILITIES * Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system. * Inform customer of items not ordered or out of stock per regular ordering process offering substitutions where available. * Work with outside sales team reporting irregularities and issues.

Direct phone calls to the appropriate team members. * Build and maintain customer relationships. * Deal professionally on the phone and in person with customers, vendors and fellow employees. Cooperate with other members of the sales team and departments to ensure the customer receives an excellent level of service. * Assist with processing special orders and customer price lists. * Provide backup vacation coverage for outside sales associates and assist with workload of fellow team members when absent. * Attend sales meetings and take part in sales activities as needed. * Additional projects or tasks may be assigned as needed. QUALIFICATIONS * High School Diploma or higher degree required. * 2-4 years of meat industry experience required. * Minimum 4 years in customer service/sales required. * Ability to read, write, and speak fluently in English language required. Spanish a plus. * Strong technology and computer skills required.

Experience with Canopy system a plus. * Must be a team player with a positive attitude. * Self-motivated, professional, ability to multitask, and work well under pressure. Associated topics: agent, call center, call center specialist, coordinator, customer care specialist, customer service associate, internship, rep, representative, service agent

Select Staffing

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Address

Union City, CA
94587 USA

Industry

Business

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