Customer Service Representative

Seiler Instrument & Mfg. Co., Inc., is seeking a Customer Service Representative in our Geospatial Division.

This position is responsible for:

• Assisting with daily sales transactions including coordinating/documenting fulfillment of inside/outside sales.
• Conducting customer service activities such as responding to customer inquiries, passing sales leads to appropriate sales reps, and following up on customer requests. Customer service will be provided by telephone communications, email and other computer communications and written documents as well as greeting and providing service to walk in customers.
• Handling inventory transactions including stocking, storage, documentation, and monitoring on-hand count accuracy.
• Gathering items for distribution, processing materials per sales order requirements, packaging, shipping, and receiving business items and inventory.
• Administrative duties which include generating customer orders within our ERP system.
• Assisting with configuring, charging and minor assembly of surveying products pre-sale.

Candidates for this position must have working knowledge of Microsoft Excel, Word, and Outlook, and be comfortable with other computer systems including the internet and database programs. Candidates must be familiar with phone systems and should have a confident and consistent approach to customer contact. Any previous experience with Salesforce is also a plus.

This position requires a minimum of a high school diploma/GED, with prior experience in the Survey and/or Construction industry preferred, but not required. Experience in data entry and general administration is preferred. Candidates must be detail oriented and possess excellent customer service, organizational and communication skills. Candidates must be able to move, lift and carry up to fifty pounds without assistance.

Seiler Instrument offers a healthcare plan, life insurance, dental insurance, 401(k), profit sharing, and more!

For more information on Seiler Instrument and view important disclosures regarding EEO and how to request an accommodation in applying for this position please visit our website: http://www.seilerinst.com/our-company/careers/