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Help Desk Technician

Sedona Technologies Government Services New York, NY
  • Posted: 24 days ago
  • $35,360 to $37,440 Annually
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries either in person or over the phone

Maintain daily performance of computer systems.

Respond to email messages for customers seeking help.

Ask questions to determine nature of problem.

Walk customer through problem-solving process.

Install, modify, and repair computer hardware and software.

Clean up computers.

Run diagnostic programs to resolve problems.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Install computer peripherals for users.

Follow up with customers to ensure issue has been resolved.

Gain feedback from customers about computer usage.

Run reports to determine malfunctions that continue to occur.

Job Requirements

Must have an Associate's Degree or higher.

A+ certification or higher (Must be a current certification, lifetime certifications will not be accepted)

Sedona Technologies Government Services is an equal opportunity employer of individuals with disabilities and protected veterans. STGS is an equal opportunity and affirmative action employer.

Sedona Technologies Government Services

Address

201 Varick St New York New York
New York, NY
USA

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