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Customer Service Representative III

Sedona Staffing Moline
Milan, IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Customer Service Representative III

Salary: $18.55hr
Shift: Tuesday - Friday 12pm-8:30pm, Saturday 9:30am-6pm
Location: Milan, IL
Employment Type: Contingent position for 1 year
Industry: Manufacturing
Job Order Number: 207920

We, Sedona Staffing (Moline, IL) as the employer are currently seeking an experienced Customer Service Representative III for John Deere PDC.

Responsibilities:

  • Support dealer inquiries daily by phone, email, and written communication within the Parts Support Services Call Center.
  • Provides responses and/or solutions to basic customer inquiries, problems and concerns.
  • Serve as initial point of contact for dealers.
  • Support team metrics while working in a high-volume contact center environment.
  • Provides dealer assistance pertaining to parts availability, carrier changes and backorder status to equip dealer with most up to date and accurate information.
  • Train and assist dealer personnel with electronic ordering and information systems to maintain a high level of support to customers.
  • Investigate system error messages on dealer orders and contact dealers as necessary to cancel or prepare orders for re-entry into the system
  • Examine all stock order escalation requests and verify that parts meet the criteria to be released to the dealer.
  • Provide tracking and tracing for all orders shipped from John Deere or a supplier.
  • Communicate with carriers and outside suppliers to obtain tracking and invoice information.
  • Responds to dealer questions concerning Special Terms Programs orders, vendor direct ship orders and communicate with suppliers to provide the current status of orders.
  • Consider approval for all miscellaneous debits and credits such as price queries, shipping errors, etc.
  • Investigate overage and shortage claims using various methods, such as, pick trip review and calling all dealers on that same trip.
  • Serve as after-hours emergency contact for dealers requiring assistance (rotational basis).
  • Provide cross functional support to warehouse operations teams.

Visa sponsorship is not available, now or in the near future, for this position.

Assignment Length: ASAP – 1 year; with extension option
Location: PDC for training-on site work

Interviews will be conducted via phone or using MS Teams.

Company Description
Sedona Staffing is always on the lookout for dependable, enthusiastic, and highly motivated individuals who aspire to create a great career path for themselves, to better their lives and to assure their future. We value people who work hard to be recognized by their employer and strive to always do what is right. Sedona eagerly assists those who reach for new heights and constantly work on self- improvement. At Sedona, we believe success is created by the individual and there are no boundaries to what they can achieve when you couple our assistance with their hard work and determination.

Founded in 1986 Sedona Staffing has over 30 years in the industry. We are a part of a nationally recognized network of personnel specialists with 28 branches nationwide. Sedona builds close, long-term relationships with its clients. We help both employers and employees find the opportunities uniquely suited to their needs and capabilities.

Our career categories include; Industrial, Clerical, Administrative, Medical, Professional, and Technical offerings.

Sedona Staffing is a part of The Sedona Group family of businesses which also includes Sedona Technologies and Sedona Technologies Government Services.

Sedona Staffing Moline

Why Work Here?
Sedona Staffing is composed of a team of highly skilled and dedicated human resource professionals who are committed to quality service.

Sedona Staffing is always on the lookout for dependable, enthusiastic, and highly motivated individuals who aspire to create a great career path for themselves, to better their lives and to assure their future. We value people who work hard to be recognized by their employer and strive to always do what is right. Sedona eagerly assists those who reach for new heights and constantly work on self- improvement. At Sedona, we believe success is created by the individual and there are no boundaries to what they can achieve when you couple our assistance with their hard work and determination. Founded in 1986 Sedona Staffing has over 30 years in the industry. We are a part of a nationally recognized network of personnel specialists with 28 branches nationwide. Sedona builds close, long-term relationships with its clients. We help both employers and employees find the opportunities uniquely suited to their needs and capabilities. Our career categories include; Industrial, Clerical, Administrative, Medical, Professional, and Technical offerings. Sedona Staffing is a part of The Sedona Group family of businesses which also includes Sedona Technologies and Sedona Technologies Government Services.

Address

Milan, IL
USA

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