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Communication Analyst Supervisor

Securus Technologies Jefferson City, MO
  • Posted: July 15, 2019
  • Full-Time

Overview

A supervisory position overseeing the performance of a team of Communication Analysts, daily monitoring of KPIs, attendance, and company policies and procedures.

Responsibilities

The following duties are typical for this classification. Incumbents may not performallthe listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

  • Overseeassociatesdaily work assignments.
  • Answers questions fromassociates.
  • Supervise a team made up of no more than a total of 10 Communication Analysts.
  • Review errors and coachassociatesin a timely manner.
  • Assists with assignments or responsibilities assigned byCommunication Analyst Manger as needed.
  • Work on a team with limited supervision to complete daily assignments.
  • Completes daily system testing.
  • Test and provide feedback on new system updates prior to release.
  • Coach team tomeet targeted call minute requirements.
  • Be knowledgeableofphrases, cryptic messages, slang/gang terms and other hidden messages andbe able to communicate these to your team.
  • Exercises independence intheperformance of responsibilities and work towards targeted goals.
  • Performs other related work as assigned.
  • Be familiar withpolicy andprocedures, GEX processes, and each customer's processes.

Qualifications

Knowledge, Skills, and Abilities
  • Ability to multitask.
  • Strong typing and organizing skills.
  • Ability to stay on task, with limited supervision.
  • Adequate grammar skills and the ability to multi-task.
  • Computer literate, specifically in Microsoft Office and Google Drive.
  • Communication skills - written and verbal
  • Must type a minimum of 30 words per minute.
  • Excellent attendance record.
  • Detail oriented with specific emphasis on listening skills.
  • Must be able to pass and maintain a background check administered by the Missouri Department of Corrections.
  • Mandatory confidentiality relating to work performed.
  • Fluency in a second language given preferential consideration.
  • Ability to work in a secured team environment.
  • Must be able to pass a pre-placement drug screen.

Minimum Qualifications
  • High School Diploma
Preferred Qualifications
  • 1+ years of experience as a combination of a Communication Analyst preferred.
  • Degree in Criminal Justice, or equivalent work experience in the field.
  • Fluency in a second language.

Physical Demands
  • Ability to sit for long periods of time

Work Environment
  • Work in a "securedworkstation" environment.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Job ID2019-2627
# of Openings1
CategoryOffice and Administrative Support

Securus Technologies

Address

Jefferson City, MO
65110 USA

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