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Pre-Purchase Suspense Coordinator

Security National Family of Companies
Salt Lake City, UT
  • Posted: over a month ago
  • Full-Time
Job Description
About Us
Our mission is simple: we want to provide the very best in Life Insurance, Mortuary, Cemetery and Mortgages. People love our products and people love working here too. We've been recognized as a "Top Workplace" for 4 years in a row.

What You'll Do
The Purchase Clearing Coordinator works closely with all parties involved in the mortgage process to ensure timely purchase of loan files by the investor.
Duties will also include:
  • Monitor Investor suspense reports daily
  • Determine validity of suspense issues and notify investors of any invalid suspenses
  • Work with branch staff, title companies and insurance agents to obtain documentation to resolve valid suspenses
  • Coordinate with shipping staff to help obtain missing documentation prior to shipping the loan file
  • Develop and maintain positive and effective working relationships with branch staff
  • Document correspondence on each loan file in Encompass
  • Pull and distribute purchase advice
  • Work with investors after loan purchase to clear post purchase issues
What We'll Love About You
  • Knowledge of Encompass is a huge plus
  • Prior mortgage experience is a huge plus
  • 1-12 months' experience in a similar or related position
  • High school diploma or equivalent
  • Excellent communication skills
  • Critical thinking, problem solving, attention to detail
  • Solid organizational skills with demonstrated ability to multi task and meet deadlines
  • Proficient with Microsoft Office including: Outlook, Excel and Word
  • Ability to work independently as well as cooperatively with team members
  • Strong customer service skills
What You'll Love About Us
  • Great Company Culture. Top Workplaces 5 years in a row
  • Rest and Relaxation. 2 weeks paid time off, 10 paid holidays, and accrued sick leave
  • Health Benefits. Medical with HSA and FSA options, dental, and vision
  • Prepare for the Future. 401(k) with company match

Job Posted by ApplicantPro

Security National Family of Companies


Salt Lake City, UT
84123 USA



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