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Customer Service Representative

Secure Transportation Company Inc
Phoenix, AZ
  • Posted: 13 days ago
  • Full-Time
Job Description

Summary Description

The Customer Service Representative (CSR), will field inbound calls from Customers assisting with any and all requests. CSR's will also perform outbound calls to verify existing reservations and work to provide exceptional Customer experiences.

Key Tasks and Responsibilities

Uphold the company Core Values at all times

Provide exceptional Customer Service

Field inbound calls to assist Customers

Make Outbound Confirmation calls as needed

Being a Customer advocate and work to resolve Customer issues

Work with other departments to resolve customer issues

Education & Training

High School Diploma or GED.

College Courses a plus.

Must have 2+ years Customer Service or Clerical experience in a goal-oriented environment.

Must be computer literate and comfortable with database word processor and spreadsheet applications.

Must have adequate typing skills.

Knowledge and Experience

Proficient in oral and written communication skills

Outstanding and proven Customer Service skills

Must be flexible, able to multi-task and have the capacity to work in a fast paced working environment

Reservation experience preferred

Core Competencies

Ideal candidate will possess effective communication skills, planning and organizing ability, problem analysis, problem solving, flexibility, stress tolerance, initiative, and attention to detail

Working Conditions The position may require you to sit for extended periods of time. Hours of operation (HOO) are 7am 7pm. CSR will be expected to work any 8 hour shift within the H.O.O. Occasional O.T. required.

Secure Transportation is an affirmative action and EEO employer

Secure Transportation Company Inc

Address

Phoenix, AZ
85008 USA

Industry

Business

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