Part-Time Community Management Specialist
- Posted: May 18, 2022
- $55 Hourly
*This role is a part-time, remote within the US or US East Coast-based position in a distributed team/office structure. Periodic travel, averaging no more than a few days each quarter may be required.*SecondMuse champions and supports the growth of future economies by designing and leading programs that involve workshops, events, mentorship networks, curriculum, and other efforts to build and grow community ecosystems. At the core of our community-sourced approach is a dedication to creating and fostering cohesive narratives and deep relationships throughout the ecosystem.
We have organized innovation programs in over 100 countries and 250 cities, sourcing solutions from every corner of the world. Each program has challenged our teams to develop targeted approaches to find, and then support, visionary leaders with a diverse range of experiences, motivations and cultures. We invite you to help build with usleverage our proven strategies to build strong communities and influence local, regional and global networks, and add your own contribution to our growing team and portfolio of programs.
The Opportunity We are looking for a part-time Community Management Specialist to support our Technology Programs Team in the implementation of open innovation programs such as the NASA International Space Apps Challenge (NASA Space Apps). NASA Space Apps is an international hackathon for coders, scientists, designers, storytellers, makers, technologists, and others in cities around the world, where teams engage NASA's free and open data to address real-world problems on Earth and in space. For one weekend each October, participants from around the world come together over a 48-hour period to solve challenges submitted by NASA personnel.
After the hackathon, project submissions are judged by space agency experts and winners are selected for one of 10 Global Awards. The Community Management Specialist will support open innovation communities such as the Space Apps Community by engaging members and facilitating external trainingtrainings of mentors and local event leads among other activities. The Community Management Specialist will work with a global community of over 400 key stakeholders as well as support other workstreams of the program, including but not limited to communication, judging process and collaborator engagement.
Essential Functions Support the implementation of open innovation programs through community engagement, including but not limited to: Creation and coordination of meeting prep, agendas, and relevant follow-up notes/materials Support in ensuring that key milestones and expectations outlined within existing community engagement deliverables are met with the client Utilize company wide best practices. Capture program learnings and participate in sharing learnings across program teams and the broader company Support facilitation and coordination with open innovation program communities through 1-1 meetings, a Slack workspace and emails Prepare externally-facing documentation to support community engagement activities Build frameworks, guidelines and templates for processes Facilitate workshops and trainings (avg. 200 people) Outreach to external collaborator organizations Coordinate and collaborate with teammates across the program's workstreams Establish systems and processes for relationship building based on the synthesis of previous learnings Requirements Experience facilitating large scale workshops online Comfortable on camera (i.e.
Zoom meeting with video on) Engaging facilitator Public speaking Experience with Zoom functionalities (i.e. breakout rooms) Ability to conduct focus groups Experience in customer support role or environment Problem solving Resourceful and proactive Conflict de escalation and resolution Effective, clear, consistent verbal and written communication Experience in preparing reports, documentation and presentations for stakeholders Experience in maintaining an active Slack workspace or equivalent platform Experience in event management Benefits $55/hour 50 hours per month 6 month contract SecondMuse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
AddressNew York, NY
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