Client Services Coordinator

Company: First & Goal Inc.

Job Title: Client Services Coordinator

Salary Range: $65,500 - $70,500; Seahawks.com/EmploymentBenefits

Department: Programming & Business Development

Reports To: Managing Director, Programming & Business Development

SUMMARY

The Client Services Coordinator will support Programming and Business Development. Serving as a connector between multiple departments to support our external clients and promoters, enhancing their experience at our facility. The position will actively work to reinforce efforts and create opportunities that add value to events, ticket buyers and corporate partners, both internal and external.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Liaison with programming, clients and various event operations teams, ensuring that contracted deal points agreed to in the negotiation and booking process are fulfilled. As well as, executing any special requests that are not anticipated at the time of booking. Such as sponsorship activations for Stadium and WAMU Theater events
• Identify and execute unique opportunities for Premium and Suite ticket holders. Including the Club Holders FROR for all events, VIP and early access options at WAMU Theater and other events and maximizing opportunities for suite use at special events
• Coordinate programming that drives unique opportunities and existing event enhancements. Execute initiatives that generate increased ancillary revenues for events
• Serve as liaison with Corporate Partners, internal and external, for event activations
• Manage Promoter Suite needs and special requests at Stadium and WAMU Theater events
• Provide oversite and manage internal expectations for non-traditional event spaces (i.e. tailgates/pre-events in Muckleshoot Heritage Plaza, 2k WAMU Theater shows, VIP events Muckleshoot Heritage Plaza Concerts)
• Implement and participate in department initiatives including client and artists hospitality and customer service programs including client gifts, artists swag, meet and greets, training camp and other hosting opportunities
• Gather and confirm all event information with event operations, ticket operations, and tour before it is published in event communications (i.e. Know-before-you-go emails)
• Work with FGH for tour sponsorship activations and special requests
• Provide project management for capital improvement of our entertainment spaces, including but not limited to WAMU Theater, Box Office and the Muckleshoot Heritage Plaza
• Provide timely and accurate reporting to the Director of Bookings & Business Development, to be shared across Senior Management and ownership
• Provide administrative support as needed

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE/CERTIFICATIONS

• Bachelor's degree or 3+ years' experience in a related field
• Must be available to work varied days and hours, including evenings, weekends and holidays
• Proven history of successfully executing public events in the music and entertainment industry
• Basic budget and event settlement understanding
• Computer proficiency in Microsoft Word, Excel and Outlook
• Ability to thrive in a dynamic, fast-paced environment under tight deadlines
• Great people skills and proven ability to manage conflict
• Superior critical thinking, analytic and communication skills
• Creative, detail oriented and flexible
• Ability to work independently and as a team player
• Time management; the ability to organize and manage multiple priorities
• Problem analysis and problem solving skills

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must have mobility to move about the stadium and administrative offices. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk up and down stadium steps to all seating locations. The employee is occasionally required to sit; use hands to finger of cradle or feel; reach with hand and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to lift and move boxes and other items up to 10 lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Outdoor work in the stadium is required
• Indoor work in the offices is required
• Weekend, evening and holiday work is required

Company: FGI