Admissions Representative-On Call
Seattle Art Museum Seattle, WA
- Expired: over a month ago. Applications are no longer accepted.
ADMISSIONS REPRESENTATIVE-ON CALL
OVERVIEW: Provide a high level of professionalism and customer service as an Admissions Representative at the Seattle Art Museum. On-Call employees' hours vary; may provide additional staffing for high-volume days, extended hours, and vacation coverage. Must be available Fridays, Saturdays and Sundays.
SAM is dedicated to racial equity and strives for employees, volunteers, and interns who are passionate, qualified, and offer diverse perspectives. SAM prioritizes racial equity in the workplace because we know that people of color are the most impacted when it comes to inequities. We are particularly interested in engaging with historically under-represented groups in the museum field as we strive to be inclusive and equitable. SAM is responsive to cultural communities and experiences, and our strategic plan goals address the role art plays in empowering social justice and structural change to promote equity in our society.
FLSA STATUS: Non-Exempt
COMPENSATION: $16.69 per hour
REPORTS TO: Admissions Manager
- Customer Service: Be a customer service model for other staff, volunteers, and visitors. Greet, orient and assist museum visitors and members. Provide information about the museum, ticket availability, membership, and box office events.
- Ticket & Membership Sales: Sell and scan exhibition and event tickets, actively promote and sell memberships to incoming visitors, and encourage lapsed and renewing members to continue their membership.
- Opening Preparation: Support the Admissions Lead in preparing the ticketing desk and lobbies for opening. Count and set out tills, stock brochure racks, Put out stanchions, assist in setting up signage, and perform other duties as assigned to prepare for the day’s business.
- Maintain Cash Drawer: Use excellent cash handling skills to make sure your drawer is accurate.
- Closing Preparation: Close your till by counting all payment methods, make sure your paperwork is accurately filled out, and document and report any discrepancies to the Admissions Lead.
- Explain and enforce membership policies: Monitor the number of people entering on a single membership and explain reciprocal membership privileges. Look up membership information on the computer, fill out lost card forms, and accept any information on changes.
- Learn and maintain employee COVID policies: Check temperature at home before coming into work. Wear a mask and gloves (provided) at all times when working with the public. Maintain at least 6 ft distance from coworkers as well as guests.
- Explain and enforce COVID policies per museum guidelines: Monitor the entrance to ensure only visitors with tickets enter the building. Verbally reinforce mask-wearing and social distancing policies. Be ready to explain why the museum has adopted new COVID-specific guidelines and how SAM can accommodate its visitors.
- Coat Check: Monitor self-serve coat check by periodically checking that no bags are being checked, that visitors are maintaining social distancing, and that there are enough hangers left for incoming visitors.
- Daily Projects & Restocking: Supervise the public areas by making sure all brochures, catalogs, posters and maps are stocked throughout the day. Monitor supplies & ticket stock and relay low levels to the Admissions Lead. Proactively ask the Lead for projects to be completed during down times and follow up to ensure completion.
- Customer Service Center (CSC): As able, cross-train in the customer service center to temporarily help out if the daily CSC volume increases. Provide excellent customer service: answer phones, reply to help desk and email requests, and sell memberships.
- Policies: Deliver high-quality work by adhering to the department’s customer service, ticketing desk, and COVID guidelines. Adhere to directives from Admissions Managers/ Leads, and bring issues to management’s attention if employees need coaching.
- Communication: Proactively and in a timely manner, let the team and/or managers know if there are any operational issues affecting our daily business or if there are areas which could be improved upon.
- 3rd and 4th Floor Operations: Monitor and scan timed tickets at the entrance to the 3rd and 4th floor special exhibitions and monitor the line flow using crowd control techniques.
- Teamwork: Appropriately seek and value others’ input, collaborate effectively and interact with the Frontline Staff in a positive, professional and constructive manner.
- Flexibility: Perform on-call duties at the Downtown location as well as the Asian Art Museum location as needed. Be prepared to fill in as a breaker for various Admissions positions. Dress for indoor and outdoor duties.
- Other duties as assigned.
QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- HS Diploma or the equivalent education/experience.
- 1+ year relevant customer service driven work experience.
- Excellent customer service skills. Ability to maintain a positive approach when dealing with difficult internal/external customers in a consistent, professional manner.
- Ability to learn and adapt quickly in a constantly changing environment.
- Excellent written and oral communication skills.
- Demonstrated proficiency with and accuracy in using MS Office products, including Outlook. Ability to learn the museum’s database and ticketing and membership software systems is essential.
- Strong general math skills, including the ability to handle cash-related transactions accurately and ethically.
- Ability to take initiative, prioritize multiple competing tasks, work under pressure and demonstrate excellent time management.
- Ability to work with close attention to detail and to maintain confidentiality.
- Ability to work professionally and tactfully and support management decisions in a positive, professional manner.
WORKING CONDITIONS: Work areas are mostly inside, in a climate-controlled environment with light background noise. Work may require occasional long periods of sustained standing during Museum events. Work can include standing or sitting outside for an extended amount of time.
The Seattle Art Museum will consider applicants who may need a reasonable accommodation to perform the essential functions/duties. Please contact the Human Resources Department for additional information.
TO APPLY: Please visit http://apply.seattleartmuseum.org/ to submit SAM employment application, cover letter and resume.
Deadline: Open until filled
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