The Customer Service Representative receives all incoming calls, presents complete sales presentation to the customer to maximize orders or directs the call to the proper person. Helps build business through customer sales.
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- Takes incoming calls, books the job and builds the inside ticket
- Obtains order information
- Completes order through the use of the computer system and gives customer schedule date
- Gives customer instructions for preparation of carpeted area or upholstery to be cleaned on scheduled day
- Handles rescheduled work for dissatisfied customers when only a minor problem exists
- Assists in daily paperwork when there is a slack period in telephone calls
- Makes outbound sales calls to help build business and get new customers when there is down time in incoming calls
- Enters daily sales data into computer tracking system
- Miscellaneous filing
- Other duties as assigned
- High School Diploma or Equivalent
Transform Home Services LLC is a leading provider of Home Improvement, Protection and Repair services nationwide. We make moments matter by serving over 10 million customers annually with services including Appliance Repair, Home Warranties and Home Improvement solutions such as Kitchens, Windows, Doors, Flooring, HVAC and more. We partner with the leading brands in the industry to help customers improve their homes.