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Call Center Route Specialist (Evening Shift)

Sears Home Services
Hoffman Estates, IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

WE ARE HIRING IMMEDIATELY! Reply to this post to schedule your phone interview.

Shift: 2pm - 11pm must have Saturday availability (Saturday rotation)

Job Summary:

  • Primarily phone work in a call center atmosphere.
  • Specialist engages in daily activities to ensure that routes are efficient for the scheduled day, require minimal technical intervention, minimize costs to the business and keep promises to customers.
  • Contacts customers and creates service orders for appliance technicians
  • Responds to customer service issues
  • Route drivers to worksite and plans for any route concerns
  • Uses computer system tools for processing orders, phone calls and planning routes or changes in routes.
  • Sends or answers messages and phone calls as required by business.
  • Communicates with routing team, technicians, customers, support departments and managers on any issues that might affect timely delivery of service to the customer

 

Benefits:

  • Full time employees are offered health benefits after 90 days
  • Pay rate is $17+ per hour
Company Description
Sears' strength in the home services category has increased steadily in recent years to its current status as a multi-billion dollar business. We are the nation's largest provider of home services with more than 12 million service and installation calls made annually. And, Sears is uniquely positioned to grow the business even further. With our millions of customers, we already are an overall market share leader in this huge industry. In fact, we have the leading market share in all three segments of our home services business - product services, service contracts and home improvement services - and a growing reputation in the market place for Sears as "one central source for a houseful of services from someone you know." It's no wonder why millions of American homeowners consider Sears their "trusted advisor" for home services.

Sears Home Services

Why Work Here?
Better support. Better advantages. Better everything.

Sears' strength in the home services category has increased steadily in recent years to its current status as a multi-billion dollar business. We are the nation's largest provider of home services with more than 12 million service and installation calls made annually. And, Sears is uniquely positioned to grow the business even further. With our millions of customers, we already are an overall market share leader in this huge industry. In fact, we have the leading market share in all three segments of our home services business - product services, service contracts and home improvement services - and a growing reputation in the market place for Sears as "one central source for a houseful of services from someone you know." It's no wonder why millions of American homeowners consider Sears their "trusted advisor" for home services.

Address

Hoffman Estates, IL
USA

Industry

Business

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