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Call Center Member Service Rep

SearchPros Sacramento, CA
  • Posted: 4 days ago
  • Other
Call Center Member Service Representative
Positions will be located at either Rancho Cordova OR Sacramento

Training Class: Jan 6, 2020
Training schedule: Monday-Friday 8am-5pm (2) weeks, the last 2 weeks the new hire will work a similar shift.
Schedule: MUST be able to work Monday through Friday, 10am-7pm, Saturday and Sunday 8:30am-5pm. Will have split days off or consecutive days off. Sunday schedule ($1.00 shift differential); vacation time during training will not be accomodated

Skills needed for position:

In addition, we are looking for candidates that enjoy helping others, providing excellent service.
  • Must feel comfortable toggling between 10-15 screens
  • One year of strong customer service experience
  • Friendly & positive attitude
  • Effective Listener
  • Dependability- attendance!!!!
  • Ability to ask the right questions
  • Professional phone etiquette
  • Problem solve to resolve member's complaints & inquiries
  • Communicate clearly
  • Detail oriented
  • Flexability/Abilty to adapt to changes
  • Strong computer skills/Typing skills/Internet savvy
  • Self- starter
  • Ability to demonstrate empathy and build rapport
  • Ability to take ownership of a call
  • Be able to work independently and on a team

SearchPros

Address

Sacramento, CA
95826 USA

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