Growing International Chemical Distribution Company headquartered in Johns Creek, GA has an immediate need for a Customer Support Representative / Account Manager. This role will actively work with Suppliers, Customers and Internal Teams to help facilitate the purchasing and logistics of their products. Outstanding opportunity to learn all aspects of this exciting and entrepreneurial business. Join a company that provides excellent training and a pro employee work environment where people enjoy coming in each day!
The Customer Service Representative (CSR) is responsible for customer interaction and order fulfillment activities. Key responsibilities include taking orders, ensuring that all orders are entered into company systems and fulfilled according to documented processes. This includes working with various suppliers and 3rd parties to purchase, ship, clear store and deliver the correct material in accordance with customer specifications. Communicates with new and existing customers to develop rapport and better understand product needs, requesting usage information and forecasting demand and maintaining appropriate safety stock in warehouses in accordance with guidelines established by management. The Customer Service Representative uses discretion and judgment to perform essential functions of the position.
Receives and fulfills sales orders and maintains account relationships with appropriate roles with the assigned customers/products. Assist customers with ordering decisions using forecasts and historical purchase information. Properly account for, document and attribute to purchase orders or sales orders and expenses incurred in the process of order fulfillment. Follows processes in accordance with Quality Management System (ISO) Standard procedures. Monitor Stock Levels for assigned products and escalate to Purchasing when minimum stock level quantities are reached. Provide recommendations for adjusting stock levels based on forecasts from customers/purchasing patterns.
Identifies incremental sales opportunities within existing customer base. Update and provide concise, weekly operations reports regarding sales, supply disruption, stock level quantities, etc. Provide other on-time reports, analysis and recommendations at management’s request. Track quality objectives in accordance with stated ISO procedures.
Resolves questions, requests, and problems promptly and courteously. Keeps customers informed of company policies, procedures, and status of their orders and accounts. Politely obtains and conveys information as needed. Maintains the company's professional reputation. Provides superior customer service.
- Requires a minimum of One year of experience in a customer service, logistics, call center or sales focused role
- Proficiency with MS Office
Proficiency with web based applications including internet /email
- Strong attention to detail
- Collaborative, non-aggressive but assertive manner – eager to help other members of the team with their tasks
- Ability to prioritize responsibilities in alignment with Company objectives, manage time effectively and meet deadlines accordingly
- Demonstrated tenacious results-oriented attitude
- Excellent follow up and organizational skills
Job Type: Full-time Direct Hire
Benefits are excellent and include - Competitive Salary, Medical & Dental Insurance, 401 K with match, Profit Sharing, Bonus, Vacation, Holidays, Stable work environment, Pro employee work culture and growth!