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Customer Care Representative

Search Solution Group
Thomasville, NC
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Customer Care Representative – Thomasville, NC 

WHO OUR CLIENT IS:  

Search Solution Group is searching the ideal candidate for our client who is a global leader in the design, sourcing, manufacturing and lifestyle marketing of upscale home furnishings.   

WHAT YOU WILL DO:   

The Customer Care Representative position has the following roles and responsibilities:  

  • Manage and coordinate customer accounts by delivering successful solutions to the customer resulting in complete customer satisfaction.   

  • Process customer orders and changes to existing orders; confirming price, quantities, and various product specifications, auditing sales orders for accuracy.  

  • Respond to phone calls and emails in a timely fashion; checking inventory, price, lead time, and status of delivery.   

  • Coordinating information with outside sales representatives, the location manager, warehousing personnel, and/or other company departments as needed.    

  • Research customer requests or complaints regarding product availability, shipment, quantity, quality, delivery and lead-time and take corrective action as needed.  Review and authorize return goods, invoice adjustments and warranty claims. 

  • Acts as the inside liaison between customers and the Company.  Coordinates and communicates information to and from all internal and external customers. 

HOW YOU ARE QUALIFIED:  

Education:   

  • Bachelor’s degree is preferred 

Experience:  

  • 3-5 years customer service experience, preferably in distribution or a sale driven organization 

  • Intermediate skills in Microsoft Office and Outlook 

Additional Skills:   

  • Ability to use abstract reasoning, possess problem solving ability, stability, a high level of conscientiousness, and the ability to be accommodating and service oriented 

  • Ability to analyze and interpret data, anticipating potential roadblocks and recognizing trends 

  • Ability to exercise independent judgment, be pro-active, and follow-through on work assigned by organizing, prioritizing and staying on task 

  • Accountable for customer satisfaction through internal and external communications 

  • Ability to skillfully negotiate with internal and external customers in a friendly, courteous, and helpful manner 

  • Professional phone demeanour and communication skills 

  • Strong organizational skills with the ability to multi-task and prioritize 

  • Displays positive attitude and strong work ethic 

Search Solution Group

Address

Thomasville, NC
USA

Industry

Business

Website

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