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Merchandise Specialist Supervisor

SeaWorld Parks & Entertainment Langhorne, PA
  • Expired: October 12, 2019. Applications are no longer accepted.

Merchandise Specialist Supervisor
Sesame Place

Primary Responsibilities:
Assist the Merchandise Leadership team in all department supervisory capacities including department duty manager responsibilities
Oversee the performance of all department team members and leadership while on duty
Manage daily department labor to accommodate changing business needs, daily break rotations and daily staffing assignments
Resolve all Guest Service matters for the department in a professional and timely manner
Provide exemplary service and ensure Merchandise Standards are met consistently
Coordinate and execute primary area meetings and consistent communication for all team members
Maintain primary area and department cleanliness and visual displays
Oversee resolution of stock level concerns and provides solutions on assortment issues, product replacement, and exit strategies. Leads in managing inventory levels, sales rate analysis and pricing issue resolution
Supervise department team members, assistant supervisors and supervisors while enforcing and complying with safety procedures and guidelines
Responsible for the training and counseling of team members, assistant supervisors and supervisors while ensuring and complying with all SEA grooming guidelines and employment standards
Complete appropriate paperwork and administer appropriate disciplinary action, as directed by Management and or Human Resources
Ensure compliance of Labor Laws with regards to breaks and hours worked per day
Ensure the flawless execution of suggestive selling techniques through role modeling the behaviors, as well as observing and coaching all team members
Develops and demonstrates operational procedures; Responsible for sales and P&L of assigned locations, direct the day-to-day opening, operating and closing procedures of the department's business units
Trains, monitors and enforces company & department cash handling policies to reduce pilferage, across all levels of leadership and team members
Ensures each business unit is maintained to meet company standards in regards to housekeeping, safety, equipment up keep, general location maintenance, fixtures and overall integrity
Establish and maintain a positive atmosphere which ensures the highest level of team member engagement, while supporting and demonstrating exemplary guest service
Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) lifting and reporting unsafe situations
Support and demonstrate the SEAS and SEAS Bs philosophies
Requirements and Competencies:
Must have at least two (2) years of internal Merchandise Leadership experience with no significant performance deficiencies within that period.
High School Diploma Required
Must have availability that meets the business needs of the position; including ability to work a flexible schedule, to include nights, weekends, and holidays
Must be able to multi-task in a fast paced work environment; must be able to work independently
Must possess a high level of problem-solving, analytical, verbal and written communication skills
Must have proficient mathematical skills and be able to process monetary transactions with accuracy, specifically an aptitude for retail math is necessary
Must possess a knowledge of computer programs and databases including Excel, PowerPoint and Outlook required; Knowledge of MMS preferred
Able to push/pull/lift/carry 50 lbs or more on an occasional basis; frequent extensive walking, standing, occasional climbing; work environment varies from indoors in air-conditioned space to outdoor work in all weather conditions (i.e. heat, humidity, rain and cold)
Must be willing to comply with all grooming standards and SEA employment standards
Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines
Must be willing to comply and ensure all team members comply with all SEA grooming guidelines and employment standards

More Information

Park Name:
Sesame Place

Langhorne, PA

Part Time

Pay Rate:

Relocation Provided:

Closing Date:
10/24/2019 11:59 PM ET

SeaWorld Parks & Entertainment


Langhorne, PA
19047 USA