Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
Provide a First-Rate Guest Experience Perform all check-in and check-out tasks
Manage online and phone reservations
Welcome guests upon their arrival and assign rooms
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Customer service attitude
Excellent communication and organizational skills
Entering/changing reservation information on the computer system. Posting charges to guest accounts. Processing payments from guests.