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Pharmacy Call Center Technician

Scripts Rx Pharmacy Oakbrook Terrace, IL
  • Posted: over a month ago
  • $13 to $17 Hourly
  • Full-Time
  • Benefits: dental, medical, vision, 401k
Job Description

Opportunity Overview:

A Pharmacy Call Center Technician at Scripts Rx, under the supervision of a licensed pharmacist, helps the pharmacists provide medication to patients and consumers. Technicians work in an omnichannel (call, text, chat, and email) patient contact center environment where key tasks include contacting patients, performing patient insurance eligibility checks, preparing prescriptions for delivery, supporting prior authorization processing, addressing patient prescription concerns, and managing inbound pharmacy call volume.

At Scripts Rx, patient service of the utmost importance, which is why deploy a number of cutting-edge technologies and custom solutions to provide an unrivaled experience. Working at Scripts Rx is more than working at a pharmacy, it is working with a talent team, striving to improve healthcare outcomes for our patients and doctors we service.

Scripts Rx pharmacy maintains a diverse workforce and is fully committed to providing an equal employment opportunity environment regardless of gender, race, sexual orientation, or age. Scripts Rx maintains a true meritocracy with opportunities to move to a variable compensation model after the initial 90 day contract period.

For more information, please visit our website: www.scriptsrxpharmacy.com

Qualifications:

  • High school diploma required and college degree preferred
  • Experience in a pharmacy, pharmaceutical, or healthcare industry is preferred but not required
  • Experience in a call center environment is preferred but not required
  • Good interpersonal, communication, and customer service skills
  • Experience with providing white glove customer service situations
  • Experienced and excels at multitasking
  • Agile and willing to work in a consistently evolving work environment
  • Comfortable with technology and working with computers

Intangibles:

  • Ability to work independently on behalf of team objectives
  • Responsible and professional personality
  • Resourceful problem solver
  • Excellent communication skills
  • Highly motivated
  • Strong multi-tasking skills
  • Creative, innovative mindset

Compensation: $13.50 to $17 per hour based on experience

Benefits Offered: Healthcare, retirement, and vacation time available if full-time offer extended after a 90-day contract

Employment Type: 90-day Full-Time Contract Role with potential for a long-term role at the end of the period

Company Description
About Scripts Rx:

Scripts Rx is a fast-growing, hub pharmacy company that helps manufacturers address common patient access concerns while providing a next-generation pharmacy experience for doctors and patients. We employ highly skilled pharmacy technicians, pharmacists, and industry professionals, coupling industry expertise with innovative technology, process, and strategic solutions to change the way people think about pharmacy.

Scripts Rx was established with a mission to change the way doctors, patients, and drug manufacturers think about pharmacy. Pharmacies today are dependent upon antiquated processes, approaches, and technologies that prevent them from adapting to the ever-evolving needs of patients and doctors. At Scripts Rx, we are focused on building innovative solutions and new approaches that challenge traditional pharmacy norms to achieve the best possible outcomes for the patient while significantly improving the way doctors’ offices interact with pharmacy.

Scripts Rx provides its services to doctors and patients across the country through its physical locations in Chicago and Houston. Scripts Rx has experienced rapid growth and now and is continuing to build a foundation of innovative technology solutions since its founding in 2016.

Scripts Rx Pharmacy

About Scripts Rx: Scripts Rx is a fast-growing, hub pharmacy company that helps manufacturers address common patient access concerns while providing a next-generation pharmacy experience for doctors and patients. We employ highly skilled pharmacy technicians, pharmacists, and industry professionals, coupling industry expertise with innovative technology, process, and strategic solutions to change the way people think about pharmacy. Scripts Rx was established with a mission to change the way doctors, patients, and drug manufacturers think about pharmacy. Pharmacies today are dependent upon antiquated processes, approaches, and technologies that prevent them from adapting to the ever-evolving needs of patients and doctors. At Scripts Rx, we are focused on building innovative solutions and new approaches that challenge traditional pharmacy norms to achieve the best possible outcomes for the patient while significantly improving the way doctors’ offices interact with pharmacy. Scripts Rx provides its services to doctors and patients across the country through its physical locations in Chicago and Houston. Scripts Rx has experienced rapid growth and now and is continuing to build a foundation of innovative technology solutions since its founding in 2016.

Address

Oakbrook Terrace
Oakbrook Terrace, IL
USA

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