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Customer Service Representative

Scientific Search Skillman, NJ
  • Expired: 19 days ago. Applications are no longer accepted.

Customer Service Contractor – Specialty Beauty

Check out www.scientificsearch.com for all of our current needs

The Specialty Beauty Customer Service team services both Business-to-Business customers, such as physician offices, spas, and retailers as well as direct-to-consumer sales via the web sites.

Responsibilities:

  • All aspects of domestic customer service activities, including customer order review, entry and processing, appropriate complaint handling, order tracking, customer returns, etc.
  • Demonstrating commitment in words and actions to enhance the quality of products/ service/ delivery at every stage of business operations to meet and exceed customer expectations. Focusing on customer needs.
  • Ensuring seamless operations and coverage during high call periods.
  • Acting as the Voice of the company to the customer/consumer; acting as the Voice of the Customer to the company
  • Maintaining high customer service levels with all accounts across the team, including product knowledge, professional and courteous interactions with internal and external customers (B-to-B and Direct-to-Consumer), ability to upsell products based on training provided by the brands, and following up on any customer related feedback regarding Specialty Beauty products.
  • Supporting Field Sales teams with order processing, account follow-ups, car stock orders, etc.
  • Interfacing with key functional areas, including Operations, Finance, Sales, Marketing, Clinical and Quality to support the sale of Specialty Beauty product lines through various channels.
  • Developing and implementing strategies to ensure cross-training across the customer service team and assisting with new hire training when applicable.
  • Recognizing and communicating to management and key functions when there are issues to be resolved or opportunities to be leveraged. Bringing potential solutions to the organization.
  • Ensuring that messaging follows guidelines and claim support through approval by and collaboration with the clinical and marketing teams.
  • Developing processes and procedures to ensure the customer service department is operationally streamlined; This would include, but is not limited to, business process flow, systems optimization, CRM data management, data analysis of transactions, etc.

Qualifications:

  • Associate degree or equivalent experience.
  • Experience in either business-to-business or direct-to-consumer customer service preferred
  • Systems experience, including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Order Management Tools preferred
  • Strong written and oral communication skills
  • Excellent listening skills
  • Business process oriented
  • Flexible, able to adjust to multiple demands and shifting priorities
  • Strong analytical and process driven abilities
  • Strong leadership skills are required, as well as the ability to both work autonomously and collaborate in a team environment
  • Innovative thinker with strong and creative problem-solving skills
  • Demonstrates high standards of integrity and judgment

For immediate consideration, email your resume to Tony@scientificsearch.com and mention Job#

Scientific Search

Why Work Here?

An incredible opportunity with a fast-paced, growing organization!

Since 1983, Scientific Search has been placing technical, management, and executive level professionals. We have been named one of the fastest growing, privately held companies in South Jersey by the Philadelphia Business Journal six times, and one of the prestigious Philadelphia 100 companies on four occasions. We are also a member of the nationally recognized Inc. 5000. We were recently recognized as one of the best places to work in NJ.

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Skillman, NJ
08558 USA

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