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eCommerce Business Analyst II

School Specialty, LLC
Greenville, WI
  • Posted: over a month ago
  • Full-Time
Job Description

People Passion Purpose
Everything School Specialty offers is designed for one purpose – to help students succeed. We believe every student can flourish in an environment where they feel safe and inspired to explore and grow.

We’re determined to positively impact the future, one child at a time. We need to talk if you share our passion:
Transforming more than classrooms.®

Benefits
School Specialty offers Medical, Dental, & Vision plans (Effective Day 1), Wellness programs, Health Savings Accounts, Flexible Spending Accounts, 401 (k), PTO, Promise Hours dedicated to volunteering, Education Reimbursement, Paid Holidays, Fall & Winter Flexible Hours, Employee Discounts and much more!

Job Summary
The Business Analyst II will be charged with responding to and resolving internal and external customer issues related to our eCommerce platform.

From a support perspective, the BA II is responsible for ensuring exceptional customer service through the application of customer support skills, business, and technical knowledge to resolve ecommerce application issues. They will be part of a larger support structure working with various business owners, program managers, IT resources, application experts and vendors. They will be seen as a trusted ally for resolving intermediate and advanced technical support issues for School Specialty and their customers.

In addition to this, they will also be a part of the development cycle for enhancements, bug fixes, and system maintenance to our ecommerce platform. Adhering to agile methodologies, they will be responsible for developing out user stories and acceptance criteria for eCommerce.

The Business Analyst II position is part of a larger application delivery team reporting to the Associate Director IT Application Services & Business Analysis.

The base salary range for this role is $65,000-$85,000

Essential Functions

  • You will provide exemplary service by handling technical inquiries, proactively managing all application support issues including monitoring and responding to system alerts and maintaining the stability of our eCommerce platform.
  • You will be focused on triaging, diagnosing, troubleshooting, and escalating or resolving application issues while meeting our documented Service Level Agreements.
  • We are a best in breed IT organization. You will need to develop a working knowledge of the integrations that flow between all of our subscribing systems, and how data gets presented within our eCommerce platform.
  • You will be partnering with eCommerce Program Managers to report out on issues resolution and enhancements. You will be a valued partner as they build out the eCommerce program.
  • You will be part of an on-call team. You will contact and work with our eCommerce vendor, as needed, in the event of an after-hours outage.
  • You must have excellent written communication skills in order to document the technical processes around application support as well as business friendly communications to different stakeholders and leaders across the organization.
  • Must be adept at working in a fast-paced environment. As you manage eCommerce meetings you will need the ability to facilitate conversations, while at the same time accurately gathering and documenting feedback, requirements, and next steps.
  • As part of an agile team, you will play a critical role in the story grooming process, helping to align teams to a solution that best meets the expectations of our customers, while also aligning to business needs.
  • You should have experience working with vendors and cross functional teams from other geographic locations.
  • As needed, you will join our support vendors in deploying out after-hour bug fixes and enhancements.
  • Work closely with team members during the development process to continually test changes to ensure necessary requirements are being met.
  • Become a thought leader in current business processes and software to be a valued team member and provide insight on possible improvements.

Minimum Required Qualifications

  • Bachelor’s degree / equivalent work experience.
  • 3-5 years of progressive analyst and support experience in a varied background of enterprise systems such as an ERP, eCommerce, PIM.
  • 2 years’ experience working in scrum teams, leading story creation and working in an Agile environment.
  • A true team player who can work well independently, but also as part of a team.

Knowledge and Skills Required

  • Hold yourself accountable, setting a high standard for yourself and others around you.
  • Proven background in problem resolution processes and support techniques for customer facing enterprise level software.
  • Customer focus with excellent oral and written communication skills.
  • Optimizes work processes through growth in understanding of business requirements, processes, and software.
  • Instills trust and prioritizes other’s needs above yourself, adapting to diverse groups and situations.
  • Ability to adapt to fluid situations, quick self-learner, and the ability to manage through complexity. Willingness to ask questions and share information with others.
  • Collaborate with others in team settings, across the organization, and to senior leadership.
  • Proficiency in planning, effective requirements gathering, and documenting and understanding business processes and procedures.
  • Proven competence in planning, decision quality, and executing organizational change.
  • Working knowledge of SQL, XML and HTML.

Preferred Knowledge and Skills

  • Experience working in HCL Commerce on Cloud / HCL Websphere
  • Experience using Jira
  • Oracle experience

Disclaimers

  • The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
  • School Specialty, LLC. is a Drug Free Workplace. All applicants are subject to a drug screen and background check as a condition of employment.
  • We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression.
  • EEO/AA including Vets and Disabled status as a veteran, and basis of disability or any other federal, state or local protected class.
  • If you need a reasonable accommodation for any part of the employment process, please contact us by email at Opportunities@SchoolSpecialty.com and let us know the nature of your request and your contact information.

School Specialty, LLC

Address

Greenville, WI
54942 USA

Industry

Business

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