Customer Service Representative - Work From Home
Scheduling Experts McLean, VA
- Expired: over a month ago. Applications are no longer accepted.
Full Job Description
As a Customer Service Representative, you’ll assist our members by managing inbound and outbound calls to expedite home delivery of their prescription medication. You’ll also help them to better understand why our offerings fit their lifestyle, upselling our services to customers where appropriate. This role is on the front lines with patients and doctors’ offices, addressing customers with care, detail, and most importantly, empathy.
This isn’t your typical Customer Service role . In fact, we have a few perks up our sleeves. For starters, we offer four weeks of paid training, performance-based monthly bonuses and the opportunity for advancement after only 12 months of employment. (Did we mention our yearly competitive, yet friendly pumpkin decorating contest? It’s epic.)
How You’ll Make A Difference:
Help patients better understand the Home Delivery benefit. Use your expert knowledge and consultative sales approach to educate patients on the benefits of receiving their medication via home delivery, helping them to understand why it’s a good fit for lifestyle.
Help patients get the medication they need. You’ll research issues on benefits coverage with pharmacists and doctors’ offices and provide guidance to our patients about medication coverage.
Juggle multiple tasks without sacrificing attention to detail. You’ll manage multiple requests simultaneously as well as document conversations in our computer system.
What You Should Have:
High School Diploma / GED required
2-3 years of relevant experience
General PC knowledge including Microsoft Office
Excellent communication skills (verbal and written)
Willingness to work a flexible schedule
What else you’ll love about working here:
Benefits that start on day one
Fun, friendly, and unique culture – Bring your whole self to work every day!
Choice of three unique medical plans
Prescription Drug, Dental, Vision and Life Insurance
Employee Contributions for HRA and HSA accounts
401K with Company Match
Paid Time Off and Paid Holidays
Telephone Answering Service Virtual Receptionist Employee Reporting Service Call Center Solutions Inbound Sales and Order Taking Customer Service Help desk Lead capture Event Registration Employee Reporting Service Dealer Locator Appointment Scheduling Inbound Direct Response Automated Messaging Services Voice Mail Service
Scheduling ExpertsWhy Work Here?
Well established firm with lots of room for advancement!
SOLUTIONS Telephone Answering Service Virtual Receptionist Employee Reporting Service Call Center Solutions Inbound Sales and Order Taking Customer Service Help desk Lead capture Event Registration Employee Reporting Service Dealer Locator Appointment Scheduling Inbound Direct Response Automated Messaging Services Voice Mail Service