Customer Support Specialist (Remote or Pleasanton, CA)

Customer Support Specialist (Pleasanton, CA)

About SavvyMoney:

SavvyMoney is a leading San Francisco East Bay fintech company.  We provide integrated credit score and personal finance solutions to over 850 bank and credit union partners nationally.  The SavvyMoney solutions integrate with more than 35 digital banking platforms.

We have experienced significant growth in the last 3 years and are looking for a talented Customer Support Specialist  to help us sustain that growth in 2022 and beyond.  

As a Customer Support Specialist, you will interact with SavvyMoney users and financial institutions in helping them with understanding the program, resolving their issues, and assisting with promoting financial and credit literacy. Your day to day work will involve solving problems, collaborating to fix issues, and above all representing SavvyMoney to our users and partners with exceptional enthusiasm and commitment.

Key Responsibilities:

• Manage daily support requests with timely responses and resolutions.
• Collaborate with partnership, product and tech teams to identify issues and fixes.
• Track customer support SLA and make recommendations for process improvements.
• Support projects that involve customer feedback.

Required Skills and Experience:  

• 2+ years experience in email, chat and phone-based customer support in technology driven product (required).
• Experience in, or knowledge of consumer credit, lending or similar financial products is highly desirable.
• Prior experience doing customer or sales support through chat and email in a startup or fintech is preferred.
• Knowledge of, and experience with Salesforce or other similar ticketing platforms.
• Working knowledge of MS office programs.
• Excellent written and verbal communication skills that exhibit empathy, and generate confidence and trust.
• Flexibility to work Wed-Sun is a plus.

We provide:

• Competitive compensation package
• Vacation/Paid time off
• Medical, Dental, Vision – 100% premium paid for employee
• Opportunity for career growth and challenge
• Beautiful California East Bay offices in Pleasanton

SavvyMoney’s EEO Statement

SavvyMoney relies on diversity of culture and thought to deliver on our goal of Creative People, Practical solutions serving our client needs, and ensures nondiscrimination in all programs and activities. We continuously seek talented, qualified employees in our operations regardless of race, color, sex/gender, including gender identity and expression, sexual orientation, pregnancy, national origin, religion, disability, age, marital status, citizen status, protected veteran status, or any other protected classification under country or local law. SavvyMoney is proud to be an Equal Employment Opportunity/ Affirmative Action Employer.