- Arranges domestic and international travel itineraries, accommodations, travel insurance, and other travel services for clients.
Creates domestic reservations for clients to include air, hotel, rail, and ground transportation.
May create single destination international itineraries to major international destinations.
Advises clients of international travel requirements such as visas, passports, immunizations, etc.
Supports one or more accounts.
Solves typical travel-related problems consistently.
Operates within detailed procedures under minimal supervision.
Interacts with traveler or travel arranger, and provides 1st level of support for customer service and technical issues.
Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.
Attends staff and training meetings for ongoing updates in the travel industry and office procedures.
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
Performs other duties as assigned.
Minimum 12 months travel counselor experience.
Industry knowledge and reservation skills in order to create domestic and single destination international reservations.
Proficiency in a minimum of one CRS
Amadeus experience preferred
Knowledge of ticketing procedures.
Government travel reservation experience a plus.
Ability to meet and maintain required performance standards
Excellent customer service skill required
- Excellent verbal and written communication
- Active listening
- Service orientation
- Social perceptiveness
Judgment and decision making