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ROOM ATTENDANT - HOURLY

Santa Fe Residence Inn Santa Fe, NM

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

POSITION TITLE: Room Attendant  

 

DEPARTMENT: Housekeeping 

 

REPORTS TO: Housekeeping Supervisor / Executive Housekeeper

 

 

JOB SUMMARY:  Performs routine duties in cleaning and servicing of guest rooms/suites and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also be able to address guest requests and problems.

He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel's procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.

RESPONSIBILITIES:  

  • Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Vacuums the carpet.
  • Deliver and retrieve items on loan to guests e.g. iron and ironing boards
  • Ensure security of guest rooms and privacy of guests.
  • Perform rotation cleaning duties (e.g. wash windows, deep cleaning etc.) as required
  • Cleans guest bathroom/bedroom/floor corridor.
  • Empty trash containers and ashtrays.
  • Remove all dirty terry and replace with the clean par to the designated layout.
  • Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
  • Replace facial, toilet tissue and bathroom amenities in correct amount and location.
  • Replenish amenities according to the operational standards e.g. toiletries, water, coffee/tea & condiments
  • Inspect condition of bathrobes and replace soiled/damaged ones, if appropriate. 
  • Remove dirty bed linen and make up bed with clean linen.
  • Replace laundry bags and slips.
  • Clean closets and door tracks, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
  • Dust and polish all furniture.
  • Realign furniture to the floor plan.
  • Responsible for the cleanliness and maintenance of work area.
  • Attends to guest calls, guest requests /guest complaints in the area assigned.
  • Responsible for following brand standard cleaning procedures.
  • Responsible for achieving and exceeding the guest satisfaction score.
  • Update status of rooms cleaned on assignment sheet.
  • Return and restock cart at end of shift.
  • Other duties as necessary and assigned by management. 

 REQUIREMENTS: 

  • Ability to stand, walk, kneel, bend, stoop and carry for prolonged periods of time as customary in a housekeeping role. 
  • Must be able to push up to 75 lbs., lift and carry up to 25 lbs. 

 

QUALIFICATIONS: 

 

  • Previous hotel experience highly desirable. 


Santa Fe Residence Inn

Address

Santa Fe, NM
87505 USA

Industry

Tourism

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