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Help Desk Technician (IT)

Santa Clara Development Corporation
Española, NM
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

SUMMARY:

 

Responsible for contributing to the successful prioritization and completion of daily Information Technology functions and support. Ensure optimum service quality for existing environments; continued innovation, evaluation, and adoption of new technology solutions; guarantee satisfaction in accordance with the department’s and Company’s high standards.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:


  • Assist in prioritizing and verifying all Information Technology support and managed services tickets, ensuring the Information Technology department provides immediate support and prompt resolution to issues.
  • Ensures prompt escalation as needed.
  • Assist the user in resolving all computer-based issues. 
  • Assist in developing, documenting, and maintaining support procedures.
  • Assist in developing and maintaining technical documentation for all production systems and active projects within the enterprise.
  • Install and configure workstations, printers, and other IT-related equipment.
  • Perform daily preventive monitoring; verifying the integrity and availability of systems & applications, databases, systems, and key processes; reviewing system and application logs when necessary.
  • Ensure the service desk is meeting all defined SLAs while maintaining a high level of customer satisfaction.
  • Conducts an inventory of all systems on the property and maintains accurate records by updating information as needed.
  • Maintain a working knowledge of all appropriate software and network applications.
  • Install, deploy, maintain, and/or rebuilding of existing workstation environments.
  • Configure hardware, peripherals, services, settings, profiles, storage, security access, etc., following department policies and procedures.
  • Maintain patches and security updates regularly and upgrade systems, applications, tools, and utilities to ensure the department follows established compliance and standards guidelines.
  • You are required to assist the application and network team as needed.
  • Communicate with the team and key stakeholders on project and assignment progress
  • Responsible for maintaining a consistent, regular attendance record.
  • Perform other duties as assigned. 


 

EDUCATION / EXPERIENCE:

Requirements:

  • Active Directory
  • Windows 10
  • Office 365
  • Basic networking
  • Printers
  • MAC Support
  • Customer-focused 

Preferred:

  • A+ Certification
  • ITIL Foundation
  • Casino experience

Santa Clara Development Corporation

Address

Española, NM
87532 USA

Industry

Technology

View all jobs at Santa Clara Development Corporation