Skip to Main Content

Help Desk Technician (IT)

Santa Clara Development Corporation
Española, NM
  • Expired: over a month ago. Applications are no longer accepted.
Job Description



Responsible for contributing to the successful prioritization and completion of daily Information Technology functions and support. Ensure optimum service quality for existing environments; continued innovation, evaluation, and adoption of new technology solutions; guarantee satisfaction in accordance with the department’s and Company’s high standards.


ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

  • Assist in prioritizing and verifying all Information Technology support and managed services tickets, ensuring the Information Technology department provides immediate support and prompt resolution to issues.
  • Ensures prompt escalation as needed.
  • Assist the user in resolving all computer-based issues. 
  • Assist in developing, documenting, and maintaining support procedures.
  • Assist in developing and maintaining technical documentation for all production systems and active projects within the enterprise.
  • Install and configure workstations, printers, and other IT-related equipment.
  • Perform daily preventive monitoring; verifying the integrity and availability of systems & applications, databases, systems, and key processes; reviewing system and application logs when necessary.
  • Ensure the service desk is meeting all defined SLAs while maintaining a high level of customer satisfaction.
  • Conducts an inventory of all systems on the property and maintains accurate records by updating information as needed.
  • Maintain a working knowledge of all appropriate software and network applications.
  • Install, deploy, maintain, and/or rebuilding of existing workstation environments.
  • Configure hardware, peripherals, services, settings, profiles, storage, security access, etc., following department policies and procedures.
  • Maintain patches and security updates regularly and upgrade systems, applications, tools, and utilities to ensure the department follows established compliance and standards guidelines.
  • You are required to assist the application and network team as needed.
  • Communicate with the team and key stakeholders on project and assignment progress
  • Responsible for maintaining a consistent, regular attendance record.
  • Perform other duties as assigned. 




  • Active Directory
  • Windows 10
  • Office 365
  • Basic networking
  • Printers
  • MAC Support
  • Customer-focused 


  • A+ Certification
  • ITIL Foundation
  • Casino experience

Santa Clara Development Corporation


Española, NM
87532 USA



View all jobs at Santa Clara Development Corporation