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Technology Support Specialist II

San Mateo Union High School District
San Mateo, CA
  • Posted: over a month ago
  • $43 to $52 Hourly
  • Full-Time
  • Benefits: medical, vision, 401k, dental, life insurance,
Job Description

APPLICATION PROCEDURES:   To be considered for an interview, applicants must apply online at https://www.edjoin.org/Home/DistrictJobPosting/1556444 by March 29, 2020.

EXCELLENT FRINGE BENEFITS with District-paid premiums which includes medical, dental, life, vision, long term-disability, and CalPERS retirement.

WORK YEAR:   12 Months with 16 paid holidays

WORK HOURS:  37.5 Hours per week; 7.5 Hours per day

Please visit https://www.smuhsd.org/Page/2322 for more information (ref. Posting#3200R1).

JOB SUMMARY:

Under general supervision, perform skilled work in the installation, maintenance and repair of computer and electronic equipment; and perform related duties as assigned.

Positions in this class require knowledge of procedures in a technical field. This knowledge is used to analyze and interpret results of diagnostic tests, to determine a work plan, and apply the solution. The supervisor provides continuing or individual assignments by indicating generally what is to be done, quantity expected, deadlines, and priority of assignments. Guidelines for performing the work are available, but incumbents must be resourceful in working with guidelines that are not completely applicable to the work or have gaps in specificity.

Technology Support Specialist I (TSS I) is the entry part of this job description. Initially under closer supervision, incumbents learn and perform a variety of report, installation and maintenance duties of increasing complexity. This class requires some previous training and some experience in the field.

Technology Support Specialist II (TSS II) is the fully qualified journey level of this class. Under general supervision incumbents perform the full range of duties additionally providing support and guidance to TSS I.

ESSENTIAL FUNCTIONS:

§  Assist in the installation and maintenance of the district’s Wide Area Network to address networked computers; adjustments to LAN system to improve computing performance; and maintain security software, patches, updates and etc.

§  Provide computer user support as required to ensure desktop computers are set up correctly and properly interfacing with the Local Area Network.

§  Assist in the training of employees on the uses of standard business software; recommend software purchase.

§  Maintain list of location and status of all computer systems located at assigned school sites.

§  Provide support and guidance to TSS I in solving problems that exceed their range of knowledge or experience.

§  Provide technical guidance to school site staff.

§  Assist in the selection and acquisition of new technology hardware and software.

§  In conjunction with Student Data Specialist, set-up new employees accounts including passwords and access to Student Information Systems.

§  Perform all functions of the TSS I position.

§  Provide primary tech support for Summer School (PHS Tech)

§  Provide additional tech support for Bridge & Middle College programs (PHS Tech)

§  Assist District Office TSS with Board meetings (PHS Tech)

§  Set up and configure desktop computers, printers, and other peripheral equipment; install network and communications software; connect computers to the district’s Local Area Network.

§  Install cable and appropriate interface connectors to network both MAC and PC systems.

§  Troubleshoot computer system and network problems; run diagnostic and utilities software to diagnose malfunctions and recover data; rebuild computer desktops and reinstall software.

§  Upgrade computer systems by installing new DRAM, video and other enhancement chips; replace CPU chips, transistors, wires, and other electronic components.

§  Perform skilled maintenance of audio/visual and other electronic equipment; align, adjust, and calibrate equipment in accordance with specifications; replace defective components and wiring.

§  Test and evaluate new software; provide technical assistance to users using new software products.

§  May conduct training sessions on hardware and software set up and operations.

EDUCATION AND EXPERIENCE:

§  High School diploma plus additional relevant course work.

§  Standard methods of personal computer installation and set-up.

§  Combination of experience, educational and vocational training desirable.

§  The ability to multi-task in a busy environment.

§  Some direct experience in the field.

§  In additional to the above, Completion of at least one course of study of a recognized industry certification, for example, A+, MSC, CCMA.

§  Training in managing voice over IP telephone systems.

§  Ability to observe health and safety regulations.

§  Ability to meet District standard of professional attitude as outline in Board Policies 4119.21, 4219.21, & 4319.21, Professional Standards for Classified Employees.

KNOWLEDGE OF/ABILITY TO:

§  Accounts payable, accounts receivable, budgeting, general ledger accounting, record-keeping, Operating principles, construction and components of a wide variety of computer, audio-visual, computer peripheral, network, and other office and instructional equipment.

§  Operations, services and activities of maintenance and repair programs (Windows).

§  Methods of network connectivity.

§  Methods, materials, tools and equipment used in the installation, troubleshooting, repair, maintenance and configuration of microcomputers, networks, telephone systems, and audio-visual equipment.

§  Microcomputer operating system and common applications software for PC.

§  Installation and configuration of interactive white boards, touch screen computer devices, displays, and video surveillance, if applicable.

§  Provide technical support to students, faculty, staff, and administrators at assigned site.

§  Install, test, troubleshoot upgrade and repair malfunctioning hardware and software.

§  Read and understand technical manuals and schematics.

§  Analyze situations accurately and adopting an effective course of action.

§  Provide instructions and orientation to computer users.

§  Understand and follow both oral and written instructions and to communicate effectively in both oral and written form.

§  Prepare and maintain documentation and routine records related to work performed.

§  Perform inspection of work done by vendors to ensure adherence to specifications.

§  Assist others in the operation of a computer and related peripheral equipment.

§  Multi-task in a busy environment.

§  Stay abreast of technological advances in the field.

§  Work independently with little direction.

§  Identify workplace hazards and/or unsafe conditions and take appropriate action to correct same.

§  Meet schedules and time lines.

§  Establish and maintain effective working relationships; work cooperatively with others.

§  Observe health and safety regulations.

§  Meet District standard of professional attitude as outline in Board Policies 4119.21, 4219.21, & 4319.21, Professional Standards for Classified Employees.

PHYSICAL REQUIREMENTS:

§  Color vision to read printed materials including information on a computer screen, calibrate computer screens, and identify and distinguish color-coded wiring and computer parts.

§  Manual dexterity to configure and repair computers, operate keyboards, and use hand and power tools.

§  Physical stamina to stand, reach, bend, lift, kneel, squat, walk on both level and unleveled surfaces, stoop, crawl, and working in awkward positions to install, connect and repair computers and wiring.

§  Climbing ladders, working at heights, and/or working in confined areas such as crawl spaces and attics.

§  Hearing sufficient to hear conversation in person and on the telephone.

§  Lifting and carrying computers, tools, equipment, paper, and other supplies up to 50 pounds.

§  Noise level in working environment moderate.

§  Exposed to electrical wiring and equipment.

§  Work under stress or recurring deadlines.

 

Company Description
DISTRICT PROFILE
The San Mateo Union High School District (SMUHSD) is a community funded district with approximately 8,500 students. SMUHSD is situated in central San Mateo County between San Francisco and the Silicon Valley. The District encompasses six communities, San Bruno, Millbrae, Burlingame, Hillsborough, Foster City, and San Mateo, and has six comprehensive high schools: Aragon, Burlingame, Capuchino (International Baccalaureate school), Hillsdale (Smaller Learning Communities school), Mills, and San Mateo. The District has an API over 800 and all schools are in Newsweek Magazine's Top 1000 High Schools. In addition, the District has Peninsula Alternative High School, an Alternative School of Choice, Middle College High School, and an Adult School serving 10,500 students. The District enjoys strong parent and community support as evidenced in three major bond measures passed in 2000, 2006, and 2010 ($621.5 million) for new construction and modernization.

More About SMUHSD
The San Mateo Union High School District, in existence for more than 110 years, continues to be a vital community academic and cultural resource. With an annual operating budget that is funded primarily through local property taxes, it provides education to a diverse range of approximately 8,500 students attending six highly-rated comprehensive high schools, a special Middle College program in conjunction with the College of San Mateo, an alternative high school where students voluntarily recover credits, and a robust Adult School Program. The District has graduated an estimated 130,000 young people since its founding in 1902. To learn more about the SMUHSD, visit www.smuhsd.org or find us on FaceBook and Twitter @SMUHSD.

San Mateo Union High School District

Why Work Here?
Great benefits including CalPERS retirement plan. We take work-life balance seriously!

DISTRICT PROFILE The San Mateo Union High School District (SMUHSD) is a community funded district with approximately 8,500 students. SMUHSD is situated in central San Mateo County between San Francisco and the Silicon Valley. The District encompasses six communities, San Bruno, Millbrae, Burlingame, Hillsborough, Foster City, and San Mateo, and has six comprehensive high schools: Aragon, Burlingame, Capuchino (International Baccalaureate school), Hillsdale (Smaller Learning Communities school), Mills, and San Mateo. The District has an API over 800 and all schools are in Newsweek Magazine's Top 1000 High Schools. In addition, the District has Peninsula Alternative High School, an Alternative School of Choice, Middle College High School, and an Adult School serving 10,500 students. The District enjoys strong parent and community support as evidenced in three major bond measures passed in 2000, 2006, and 2010 ($621.5 million) for new construction and modernization. More About SMUHSD The San Mateo Union High School District, in existence for more than 110 years, continues to be a vital community academic and cultural resource. With an annual operating budget that is funded primarily through local property taxes, it provides education to a diverse range of approximately 8,500 students attending six highly-rated comprehensive high schools, a special Middle College program in conjunction with the College of San Mateo, an alternative high school where students voluntarily recover credits, and a robust Adult School Program. The District has graduated an estimated 130,000 young people since its founding in 1902. To learn more about the SMUHSD, visit www.smuhsd.org or find us on FaceBook and Twitter @SMUHSD.

Address

650 North Delaware Street

San Mateo, CA
USA

Industry

Technology

Website

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