Skip to Main Content
← Back to Jobs

Sr. Representative, Guest Services

San Manuel Band of Mission Indians Highland, CA
  • Posted: over a month ago
  • Full-Time
  • Benefits: dental, medical, vision, 401k
Job Description

 Under the direction of the Guest Services Floor Supervisor, the Senior Representative is responsible for assisting the needs of every customer in a variety of duties, depending on their rotation schedule. Areas of assignment includes Guest Services redemption booths, dispatch, greeter positions, bus counter, slot roamer, slot enrollment, back of house monitor, crowd control, shows and special events as well as all transactions of monetary value including redemption booths, Pines cover charges, Xtra Credit, coupons, meal vouchers, match play, merchandise sales for entertainment artists and any other assigned product. Senior Representatives are also charged with reporting any illegal activity, pan handling, Title 31 violations, compulsive gambling concerns, medical emergencies, safety issues, or party searches.

 

 

Essential Duties & Responsibilities

  • Issues and replaces all Player Club Cards and handles various responsibilities included with guests transactions associated with the card.
  • Covers different rotation positions as assigned to assist customers with any questions or inquiries related to the casino, gaming areas, entertainment, player tracking, gift shop, etc.
  • Promotes Club card membership to participate in meeting the company and department assigned goals. Individual goals may be assigned.
  • Dispatches information to other departments for service related issues.
  • Assists Bussing Department with daily bus passenger counts and manifest sheets.
  • Assists promotions staff with daily, monthly and quarterly events in a variety of activities.
  • Assists with the distribution and pass-out of promotional giveaways during Anniversary, New Year, Valentine’s day and Mother’s day.
  • Assists with crowd control during emergency medical situations, special events or overcrowding while maintaining the safety of customers and/or employees at all times.
  • Acts as liaison between the Bear Springs Hotel and SMC by providing guests at the hotel with general information about the casino and arranging shuttle service for guests wishing to visit the casino.
  • Assists with shows and special events by covering working positions necessary to ensure a successful event, which includes concerts, VIP parties, Slot tournaments, VIP gift night and promotional drawings.
  • Implements evacuation procedures during crises and mandatory evacuation by following assigned duties and attending to the needs of elderly and handicapped patrons.
  • Assists Cage Operations, Public Safety (DPS) and Information Technology (IT) departments whenever there is a need to manually access the computerized key security system.
  • Participates in the observation of suspicious activity throughout the casino and follows the procedures for completing a Title 31 Report form.
  • Maintain exceptional service to the guests by following designed services standards and maintaining positive scores on quality service walkthroughs and mystery shopper surveys.
  • Perform other duties as assigned to support the efficient operation of the department.

 

Education/Experience/Qualifications

  • High School Diploma or GED required.
  • Minimum one (1) year experience in customer service environment required.
  • Minimum one (1) year cash handling experience required.
  • Intermediate proficiency in Microsoft Office (Word and Excel) required.
  • Ability to read, write and communicate in English required; bi-lingual preferred.
  • Must be outgoing, approachable, and maintain good personal grooming habits.

 

Certificates/Licenses/Registrations

  • At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.

 

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

 

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Company Description
San Manuel Band of Mission Indians is a federally recognized American Indian tribe located near the city of Highland, California. San Manuel is one of several clans of Serrano Indians, who are the indigenous people of the San Bernardino highlands, passes, valleys and mountains who share a common language and culture.

The San Manuel reservation was established in 1891 and recognized as a sovereign nation with the right of self-government. Since time immemorial, the San Manuel tribal community has endured change and hardship. Amidst these challenges the tribe continued to maintain its unique form of governance. Like other governments it seeks to provide a better quality of life for its citizens by building infrastructure, maintaining civil services and promoting social, economic and cultural development.

Today San Manuel tribal government oversees many governmental units including the departments of fire, public safety, education and environment. Encompassing gaming governmental operations and other enterprises, the San Manuel Band of Mission Indians is one of the largest employers in the Inland Empire area and employs over 3000 people.

San Manuel Band of Mission Indians

Why Work Here?

Join the San Manuel Team! When you embark on a career with San Manuel, you become part of a team and a storied tradition.

San Manuel Band of Mission Indians is a federally recognized American Indian tribe located near the city of Highland, California. San Manuel is one of several clans of Serrano Indians, who are the indigenous people of the San Bernardino highlands, passes, valleys and mountains who share a common language and culture. The San Manuel reservation was established in 1891 and recognized as a sovereign nation with the right of self-government. Since time immemorial, the San Manuel tribal community has endured change and hardship. Amidst these challenges the tribe continued to maintain its unique form of governance. Like other governments it seeks to provide a better quality of life for its citizens by building infrastructure, maintaining civil services and promoting social, economic and cultural development. Today San Manuel tribal government oversees many governmental units including the departments of fire, public safety, education and environment. Encompassing gaming governmental operations and other enterprises, the San Manuel Band of Mission Indians is one of the largest employers in the Inland Empire area and employs over 3000 people.

Address

777 San Manuel Blvd
Highland, CA
92346 USA

Website

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.